Terms and Conditions of Trading of Sofa.com Limited
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Table of Contents
- These Terms
- Customer location
- Products specifications
- Risk and title
- Our furniture Removal service
- Cancellations and Returns
- Customer Own Materials
- Our liability
- Other services
- Website purchases
- Clearance sales
- Rights of third parties
- Applicable law and jurisdiction
- Deliveries from our factory
Sofa.com Ltd is registered in England, company no. 5222498, VAT No: 222289616, and with our registered office at Sofa.com, Unit A, Brook Park East, Shirebrook, United Kingdom, NG20 8RY. Sofa.com Ltd is authorised and regulated by the Financial Conduct Authority for consumer credit. For correspondence please contact us at email@example.com or call us on 0345 400 2222.
1. These Terms
1.1. These Terms and Conditions of Trading (‘Terms’) apply to all contracts between Sofa.com Limited and/or our subcontractors (‘us/we/our’) and the customer (‘you/your’) in relation to all sales of our products and services.
1.2. By accessing and using our Website you agree to the terms contained in our Terms of Website Use. If you do not agree with or accept any of these terms, you should stop using the Website immediately.
1.3. Any order you place with us is not accepted until we have provided you with a written sales order confirmation (by email, post or in person).
1.4. Clause 16 (Website purchases) applies only to sales made through our Website.
1.5. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document issued by us is subject to correction without any liability on our part.
1.6. We reserve the right to update these Terms from time to time by posting the updated version on our Website, at which point they will apply to any future orders made (but will not affect any existing orders). Examples of reasons for change include changes to our Products, prices, guarantee or delivery terms, changes to our business needs or supply structure, or for technical or legal reasons.
The following definitions and rules of interpretation apply to these Terms.
2.1. ‘Bespoke Product(s)’: any Product that we make to your specifications or that we personalise to you. This includes (without limitation) where you request that we make changes to a Product, including to the finish, stitching, piping, cushion pads, fabric mixes or upholstery. This also includes Customer Own Material Products.
2.2. ‘Collection Item(s)’: an eligible furniture item that we agree to collect from you under our Re-Use Service, as described in clause 9.
2.3. ‘Clearance Product(s)’: any Products sold at a reduced price to our normal retail price, as remnants or as substandard, including but not limited to Products sold at a discounted price as a direct consequence of showroom or warehouse clearance.
2.4. ‘Customer Own Material(s)’ and ‘Customer Own Material Product(s)’: have the meanings given to them in clause 11.
2.5. ‘Guarantees’: our Guarantees set out in clause 12.
2.6. Modular Sofas: corner sofas, chaise sofas, or any sofa which is produced and assembled in individual modular units.
2.7. ‘Product(s)’: any sofas, armchairs, beds, footstools, cushions, mattresses or other products that we sell.
2.8. ‘Re-use Service’: our furniture re-use collection service described in clause 9.
2.9. ‘Standard Range’: any Products that are listed on our Website in the sizes and fabrics as listed and which are not Bespoke Products, Clearance Products or Customer Own Material Products.
2.10. ‘United Kingdom’: this is the main island of Britain; it excludes Northern Ireland and any islands that are geographically separate from the main island of Britain.
2.11. ‘Republic or Ireland’: the Irish Republic, excluding Northern Ireland.
2.12. ‘Website’: www.sofa.com and our associated web pages..
3. Customer location
3.1. Please note that our delivery and returns policies differ according to whether you are resident in the United Kingdom and Republic of Ireland or outside these locations. Please see clauses 7 (Delivery), 10 (Cancellations and Returns) and 12 (Guarantees) for further details.
4. Products specifications
4.1. For all Products that you order, it is your sole responsibility to choose the colour of their fabrics that is suitable for your intended use of those Products, and to take all appropriate measurements in your property to ensure that the dimensions of those Products are suitable for your intended use of them.
4.2. The dimensions of Products we supply may vary from those stated in their specification but we will endeavour to ensure that they are within a 1.5% tolerance of those stated.
4.3. Whilst we try to ensure that the colours of our Products are as accurately displayed as possible on the Website, the actual colours that you see on your computing device may vary depending on the monitor that you use. Any Clearance Products will be identified and be stated to be sold as such on the Website or in our showrooms. Such Products may not necessarily be in perfect condition, so please check before you buy that they are of a satisfactory quality for their intended particular use. Please see our limited returns policy for Clearance Products at clause 17.4.
4.4. We will endeavour to match as accurately as possible the colour and texture of the fabric of your Products to the samples chosen, but variations in both the colour and texture may occur.
4.5. Leather Products are made from natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.
4.6. We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.
4.7. If we experience difficulties in supplying certain Products, we may need to substitute them with alternative Products of equal or better standard and value. We will email you to let you know if we intend to do this and your order will be put on hold pending your acceptance of the change; an appropriate substitute Product may not always be possible. If you do not accept a substitute Product which is materially different from the Product which you originally ordered, we will cancel your order for the relevant Product and provide you with a full refund.
5.1. All prices include VAT, unless stated otherwise, at the prevailing rate and are subject to any promotional offer or discount. If you live outside the United Kingdom and Republic of Ireland, please note that the price you see on our Website may differ from what we charge you due to, for example, differences in your country’s VAT rate.
5.2. All prices which we have quoted to you are valid for up to 28 days from the date on which the quote was given, unless otherwise indicated by us.
6.1. Unless you apply for and are accepted for a payment plan with our consumer credit provider, we require payment in full at the time you place your order. If you have been accepted for a credit payment plan then we require payment of the required deposit (if any) at the time stated for payment of that deposit in your credit payment plan agreement. Any delay in payment will affect the delivery of your Products.
6.2. We accept the forms of payments that are stated on our Website during the online purchase process.
6.3. When you buy online from us you have the choice of applying for a payment plan with our consumer credit provider by adding your purchase to the shopping basket, selecting the option to pay by credit finance, and completing a finance application form. If your payment plan application is approved, you will receive an email informing you how to download the finance agreement offered. Such agreement will provide the full details of the payment plan that is offered, therefore please read this agreement carefully before deciding whether you wish to enter into it.
6.4. By submitting a credit payment plan application to us you consent to us or our consumer credit provider carrying out a credit score check on you.
6.5. Credit payment plans are only available to UK residents aged 18 and over, and are subject to status, a minimum order value and acceptance by us or our consumer credit provider.
6.6. For further details about credit payment plans that may be available for our Products, please see the Finance section of our Website or contact us at firstname.lastname@example.org or call us on 0345 400 2222.
7.1. For all orders from our Standard Range, we aim to deliver Products to your specified United Kingdom or Republic of Ireland address within four to eight weeks of the date on which we accept your order. For other orders, including Bespoke Products, this time frame may vary. In all cases we will provide you with an approximate delivery estimate at the time you place your order and we shall provide you with a precise delivery date and time (‘Confirmed Delivery Date’) closer to the date of delivery.
7.2. A fee of £50 is charged for delivery to addresses in the United Kingdom and a delivery fee of €50 is charged for delivery to addresses in the Republic of Ireland. Orders containing only footstools are subject to a delivery fee of £25 to addresses in the United Kingdom and €25 to addresses in the Republic of Ireland.
7.2.1. Orders for smaller items may be delivered to United Kingdom or Republic of Ireland addresses free of charge, see www.sofa.com for further details.
7.3. Our delivery teams only operate during our delivery hours. These are: for Monday to Friday, between 9am - 7pm and, for Saturday, between 9am - 5pm, and excluding Sundays and public holidays in the United Kingdom.
7.4. For Clearance Products we shall deliver them to you, or you shall collect them, as we agree with you at the time of your purchase. Please see clause 17 for further details about clearance sales.
7.5. We will endeavour to deliver your Products on the Confirmed Delivery Date; if we are unable to do so we will endeavour to contact you at least 48 hours beforehand to arrange a new delivery date.
7.6. We shall not have any liability to you for any delivery failures or delays that are caused by anything beyond our reasonable control.
Delivery to the United Kingdom and Republic of Ireland
7.7. We will deliver your Products to the United Kingdom or Republic of Ireland address which we specify in our order confirmation to you. Deliveries to Northern Ireland and Republic of Ireland addresses will be carried out by one of our third-party delivery suppliers.
7.8. To avoid any damage to your property or any items therein during the course of delivery, it is your responsibility to ensure clear access to the relevant room(s) in advance of delivery, including keeping children and pets out of the way, removing any precious items and protecting floors as necessary.
7.9. We are not responsible for the removal or movement of any furniture or other items upon delivery unless we have agreed this with you in advance.
7.10. Deliveries are available without the use of a suitably large lift up to the third floor of a building. If delivery to a higher floor without the use of a suitably large lift is requested then we will inform you whether we can deliver to that floor and, if we can, additional delivery charges may apply.
7.11. It is your responsibility to ensure that two of our delivery team members are able to access the room(s) for delivery of the Products. Our delivery team reserves the right not to deliver the Products if they believe it is unsafe to do so for any reason.
7.12. If we accidentally damage Products in the course of delivery, then (subject to clause 7.13) our liability for that damage is limited to the repair, refund or replacement of the Products or the value thereof. Where possible, refunds will be made using the same means of payment as you used to purchase the Products. In the case of card payments, refunds will be made to the original card of purchase.
7.13. Any damage to the Products or your property or its contents as a direct result of our delivery service must be reported to us by email within three business days of the delivery taking place. If you do not report such damage to us within this time frame then we shall not be liable to you for any such damage.
7.14. Our delivery team may inform you that they are willing to deliver the Products but that, in their opinion, access to the delivery address is inadequate for them to make delivery without risking causing damage to the Products or your property or its contents. In this event, if you request that our delivery team proceeds with delivery then such delivery will be at your own risk and we accept no responsibility for any damage that may occur.
7.15. Our delivery team will unwrap and assemble all Products upon delivery, excluding the outer packaging of any mattress(es), as once opened they cannot be returned. If you would like any mattress packaging removed, you may ask the delivery team to do so but, in doing so, you accept that you will not be able to return or exchange the mattress(es).
Delivery to locations outside the United Kingdom and Republic of Ireland
7.16. If you require the Products at a location outside the United Kingdom and Republic of Ireland, we can deliver to any port on the United Kingdom mainland agreed with you at the time of accepting your order; it is for you to arrange for the onward shipping. It is your responsibility to check the condition of the Products at the location where we deliver (this can either be you personally, a representative of the shipping company, a relative or an employee of yours). Liability for the Products becomes yours upon the earlier of our delivering the Products to you or your agent at the relevant port or the signature of our relevant dispatch note by you or your agent. Please note that your right of return is modified as set out in clause 10.6.
7.17. Products transported outside the United Kingdom and Republic of Ireland may be subject to customs, handling, import and/or export duties, and may require licences, clearances and other consents in order for the Products to be so transported. You will be responsible for the payment of any such duties and for obtaining and maintaining any such licences, clearances and consents. We therefore recommend that you contact your local customs office or an experienced export carrier for further information before placing your order.
7.18. You must comply with all applicable laws and regulations of the territory for which the Products are destined. We shall not be liable for any breach by you of any such laws and regulations.ac
8. Risk and title
8.1. The Products will be at your risk from the time of delivery to the United Kingdom or Republic of Ireland address which we specify in our order confirmation to you.
8.2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges (if any).
9. Our furniture Removal service
9.1. Our Removal Service collects items of furniture to either be donated to British Heart Foundation or to be disassembled & recycle it in an environmentally responsible way.
9.2. Our Removal Service is for the collection of furniture items that are not Sofa.com products. If you are replacing a Sofa.com product with an equivalent new Product please call us or speak to a member of our showroom staff who will be happy to discuss collection and delivery options with you.
9.3. Our Removal Service is currently only available in conjunction with purchases of our Products made either over the telephone or in person in one of our showrooms, where the Collection Item you would like us to collect are equivalent to the Products you purchase from us, and for deliveries to the United Kingdom (excluding Northern Ireland). Collections need to be arranged at the time that you purchase your equivalent Products from us. If you would like to take advantage of our Removal Service, please call us or speak to a member of our staff in one of our showrooms.
Terms of our Re-Use Service
9.4. The collection will take place simultaneously with the delivery of the Products you have purchased from us.
9.5. The price for our Removal Service is £50 per collection and is in addition to any delivery price that we charge to you in accordance with clause 7 (Delivery). For each delivery/collection that we make, the number of Collection Items that we collect from you cannot exceed the number of Products we deliver to you and in any event cannot exceed three in number.
9.6. All Collection Items must be disassembled, disconnected, and available for immediate collection at the agreed time, ensuring suitable and sufficient access to remove the items. Our delivery teams will not remove any windows or doors in order to collect any items.
9.7. All Collection Items should be safe for transport and not pose any risk to our delivery/collection teams. Our team will carry out a risk assessment before moving any Collection Items and will assess the health and safety risks on a case by case basis. Our team will not move any Collection Items where they consider (in their absolute discretion) that to do so would constitute a safety risk following the risk assessment.
9.8. It is your responsibility to ensure that your property and the collection area are safe for our delivery/collection team. To avoid any damage to your property or any items therein during the course of collection, it is your responsibility to ensure clear access to the relevant room(s) in advance of collection, including keeping children and pets out of the way, removing any precious items and protecting floors as necessary.
9.9. If our delivery/collection team consider that collection of a Collection Item is likely to cause damage to your property, they will inform you and record their concern on the delivery/collection document. You may instruct our team to continue to collect the Collection Item but we will not be liable for any damage caused to your property as a consequence of us attempting to collect the Collection Item on your instructions.
9.10. We are not responsible for the removal or movement of any furniture or items (other than the Collection Items) upon collection unless we have agreed this with you in advance.
9.11. We will only provide our Removal Service for domestic and private use. You agree not to use our Removal Service for any commercial, business or re-sale purpose, and the exclusions and limitations on our liability set out in clause 14 apply.
10. Cancellations and Returns
10.1. You have the following rights set out in this clause 10 provided that you have purchased our Product(s) across any of our telephone, online, or showroom channels and as a consumer and not otherwise. For the purpose of these Terms, you are a ‘consumer’ if you are an individual purchasing Products for purposes that are wholly or mainly outside your trade, business, craft or profession.
10.2. For most purchases you have up to 14 days from the date of delivery during which you may cancel your order ‘cooling off period’. Where there are any exceptions to this we have set these out below:
10.2.1. for Products from our Standard Range you have the right to cancel your order either before delivery, or within 14 days of delivery, in which case a £50 collection fee (€50 for Republic of Ireland orders) will apply. For sales returns containing footstools only, a £25 collection fee will apply (€25 for Republic of Ireland orders); Lighting returns will be free of charge.
10.2.2. for Clearance Products, you have the right to cancel your order either before delivery, or within 14 days of delivery, in which case a £50 (€50 for Republic of Ireland orders) collection fee will apply.
10.3. You do not have the right to cancel in respect of the following Products and will not be entitled to a refund unless the Products are faulty:
10.3.1. for Bespoke Products, you may not cancel your order, either before or after delivery;
10.3.2. Modular Sofas are non-refundable. These may only be exchanged for alternative Products from within our range, or returned for store credit, provided that you request this either before delivery, or within 14 days of delivery.
10.4. If you exercise your right to cancel a Product then (subject to the terms of this clause 10) we will arrange for collection of the Product (subject to a collection fee) and will refund the price of that Product you paid to us when you placed the order, including the original cost of delivery. Where possible, refunds will be made using the same means of payment as you used to purchase the relevant Products. In the case of card payments, refunds will be made to the original card of purchase (in the case of cancellation before delivery) within 14 days of your notification to cancel and (where your item has been delivered to you before you cancel) within 14 days of us receiving the item back into our warehouse. If you purchased your item via our finance provider, Hitachi, your deposit including the original delivery charge will be refunded to you by us and you will receive an email from Hitachi confirming cancellation of your finance agreement.
10.5. Products must be returned to us in a saleable condition and we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the Products. All returned Products will be inspected in our warehouse and, if deemed to be damaged or sullied, we will charge you a fee to reflect the amount by which the value of the Products has been diminished. Lighting must be returned in its original packaging to avoid damage.
10.6. We will collect any Products which are the subject of a cancelled order from the United Kingdom or Republic of Ireland address to which we originally delivered the Products.
10.7. If you order Products and you arrange for the Products to be shipped to a location outside the United Kingdom or Republic of Ireland, clauses 10.2 and 10.4 are modified in that you still have the right to return the Products but it is your responsibility to arrange for and pay for the Products to be shipped back to the United Kingdom or Republic of Ireland and stored there until the time that we have agreed to collect them. We will collect the Products from any address in the United Kingdom or Republic of Ireland (for example, a relative’s house or a shipping and storage facility); unfortunately, we cannot wait at a port to collect the Products direct from any vessel.
10.8. If you wish to exercise your right to cancel a Product order please contact us on 0345 400 2222 or email us at email@example.com. If you contact us by email you may use our model cancellation form (set out at the end of these Terms), but this is not obligatory.
10.9. This clause 10 does not affect your statutory rights.
11. Customer Own Materials
11.1. This clause 11 applies to any fabric (or other item) that you supply to us or which you specify and is not on our Website (‘Customer Own Material’). We refer to any Product that, at your request, we make with a Customer Own Material as a ‘Customer Own Material Product’.
11.2. We may refuse to use any Customer Own Material which we consider to be unsuitable.
11.3. You agree to ensure that your Customer Own Material is in all respects safe and suitable for application in the Product.
11.4. Customer Own Materials will become owned by us when we receive them; ownership in any of them which we return to you (whether unused or incorporated in the Product) will revert to you upon delivery to you.
11.5. We may cut, work on and otherwise treat and deal with your Customer Own Materials as we consider appropriate in the course of making the Product and (unless you state in writing with your order that surplus should be returned to you) we may use or dispose of excess fabric or items as we think fit.
12.1. Subject to the remainder of this clause 11 and clause 13 (Our Liability), we provide the following guarantees (‘Guarantees’):
12.1.1. All furniture carries a lifetime frame and construction guarantee against faulty workmanship and/or faulty materials, this is specifically on our Beachwood frames only. Our lifetime guarantee applies to all purchases made after 6 August 2015.
12.1.2. Cushion fillings and coverings and upholstery on our Products (excluding our Garden furniture range) are guaranteed for one year from the date of delivery except that we do not provide any guarantee for fabric (or other items) supplied at your specification by yourself or a third party, nor in respect of any defect in Products caused by any defect in, failure of or unsuitability of any fabric or other items so supplied.
12.1.3 Our Garden furniture range carries a two year frame guarantee against faulty workmanship and / or material, and a two year guarantee for coverings and upholstery.
12.1.4 Our LED integrated lights have a minimum two year guarantee. Our normal indoor luminaires carry a one year guarantee for the fitting only, this does not cover any damage caused by 3rd party components such as bulbs. We will not be liable to you if; the product is not used is accordance to it’s specifications, the product is not installed by a qualified electrical installation engineer or if the you have modified the light or attempted to repair it.
12.2. Our Guarantees are limited to Products sold and retained in the United Kingdom or Republic of Ireland and used solely for non-commercial purposes.
12.3. Our Guarantees do not cover fair wear and tear, neglect, abuse or misuse of your Products (including failure to follow any Product care instructions that we provide), loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, theft, accidental damage or loss or damage caused by a third party.
12.4. If you wish to make a claim under our Guarantees, please contact us by phone on 0345 400 2222, or by e-mail at firstname.lastname@example.org.
12.5. Where defective Products are covered by one of our Guarantees, we will endeavour to repair them free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund. Where possible, refunds will be made using the same means of payment as you used to purchase the relevant Products. In the case of card payments, refunds will be made to the original card of purchase.
12.6. Our Guarantees may not be assigned to a third party.
12.7. The law gives you certain statutory rights for the repair, exchange or refund of faulty products. These rights are not affected by this clause 12.
13.1. Fabric batches may vary. The majority of our fabrics are created from natural materials, and thus, unlike manmade products, there can be slight variations between batches. The most common variation is that of colour – although the actual variation is often almost negligible or very slight. Some fabrics are more susceptible to this than others.
13.2. Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order.
13.3. Because of the nature of the materials used, any finishes that are applied to the exterior of our Products may alter the final colour and feel of the fabric.
13.4. We cannot accept any responsibility for fading or discolouration caused by exposure to direct or indirect sunlight. Sunlight affects different fabrics in different ways, but sunlight, whether direct or indirect, will nevertheless always affect fabric colour. Darker fabrics, because they have further to fall, are likely to discolour and fade more. Different fabrics, dark or light are liable to fade or discolour at different rates.
13.5. After delivery, we cannot accept any responsibility for fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odour neutralisers and nicotine neutralisers, which contain chemicals that can react with fabric dyes (the cans should warn against spraying close to upholstery without first covering it).
13.6. We recommend that you dry clean all removable covers from our Products.
14. Our liability
14.1. Nothing in these Terms shall limit or exclude our liability for (i) death or personal injury caused by negligence, (ii) fraud, (iii) fraudulent misrepresentation, or (iv) anything which may not be limited or excluded by law.
14.2. Our Guarantees are limited to Products sold and retained in the United Kingdom or Republic of Ireland and do not cover any loss or damage caused by your commercial use of the Products.
14.3. We shall have no liability to you in connection with these Terms for any (i) loss of profits, sales, business or revenue, (ii) business interruption, (iii) loss of opportunity or (iv) other commercial losses that you suffer in relation to your commercial use of the Products.
14.4. We will not be responsible to you for any loss or damage unless it is a reasonably foreseeable consequence of our breach of (or other failure in connection with) these Terms. Losses are foreseeable where they could be contemplated by you and us at the time that we accept your order. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us.
14.5. We shall not have any liability to you for any non-performance or losses that are wholly or mainly caused by anything beyond our reasonable control.
15. Other services
Details of our Guardsman furniture protection scheme are available on request. Separate terms and conditions apply.
16. Website purchases
16.1. The following terms and conditions in this clause 16 apply only to purchases made on our Website.
16.2. We endeavour to display as accurately as possible the colours of our Products that appear on our Website. However we cannot guarantee that your monitor will accurately reflect the colour of the Product delivered.
16.3. Our contract with you shall not be concluded until we have received your valid payment details and we have accepted the order by way of a confirmation by return e-mail to the email address you have given us during the online payment process.
16.4. Every effort is made to ensure the complete accuracy of our Website however some prices/details may change from time to time and it is possible that errors may occur. If we discover an error in the price of the Product(s) you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, then we may treat the order as cancelled and notify you of this by email. If an order for Products is cancelled in accordance with this clause 16.4 and you have already paid for the Products, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
16.5. We reserve the right to refuse any order placed by you.
16.6. To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the Website.
17. Clearance sales
17.1. This clause 17 applies to sales of Clearance Products.
17.2. Showroom/warehouse browsing: Limited numbers of people will be allowed inside showrooms or warehouses to browse Clearance Products at any one time. There will be a designated waiting area which only a limited number of customers will be permitted to access at any one time. Waiting times will depend on the number of customers who attend at any one time. Children should be accompanied at all times. No pets are allowed on warehouse premises, whether inside buildings or in their yards.
17.3. Collection/delivery: Clearance Products must be collected or delivered within fourteen days of purchase and as we agree with you at the time of your purchase. Unless we agree otherwise, collection is not possible on Sundays and bank holidays. Subject to availability, you may choose for us to deliver your purchased Clearance Products for an agreed fee (including professional assembly and packaging removal). Man and van services may also be available on the day for immediate hire, subject to availability. Our staff will be available on the day of showroom or warehouse sales to discuss collection or delivery options in more detail.
17.4. Returns policy: All Clearance Products are sold as seen. This means that, except where Clearance Products are faulty, we do not accept returns on Clearance Products you have purchased from us in person. The law gives you certain statutory rights for the repair, exchange or refund of faulty products – these rights are not affected.
19. Rights of third parties
A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of these Terms.
20. Applicable law and jurisdiction
These Terms are governed by and are to be construed in accordance with English law and you irrevocably submit to the exclusive jurisdiction of the Courts of England.
21. Deliveries from our factory
21.1. For some European countries outside of the United Kingdom and Republic of Ireland it will be possible to deliver directly from our factory. In such cases, our standard delivery and returns policy will not apply.
21.2. Delivery charges will vary, depending on delivery location.
21.3. For Products from our Standard Range you have the right to cancel your order either before delivery, or within 14 days of delivery, in which case a collection fee will apply. This fee will be the same amount as the original delivery charge.
21.4. When returning items which have been delivered directly from our factory, it is your responsibility to ensure the items are wrapped in their original packaging and put on the pallet which was used during the initial delivery. If the items are not in their original packaging and placed on the original delivery pallet, they cannot be returned.
21.5. For more information on deliveries from our factory please contact us on 0345 400 22 22 or email email@example.com.
Model cancellation form
If you wish to cancel an order using this form, please complete the form set out below and send it to us by email to firstname.lastname@example.org.
To Sofa.com Ltd:
I/We hereby give notice that I/we cancel my/our contract of sale of the following Products:
Ordered on / Received on [*]:
Order reference number:
Name of customer(s):
Address of customer(s):
Customer contact telephone number: