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Working at sofa.com

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Sofa.com has been growing in leaps and bounds over the past few years, and we’re after highly motivated, creative, and talented people to come and join us.

Every role within the company is busy and varied with plenty of opportunity to develop your key skills over time. Our fun and friendly staff are all part of one big sofa.com family, so why not come and join us?

Take a look below to see what roles are available...
 

Warehouse Roles – based in Hayes:

 

Shift Manager


Summary of Position

Maintains inventory and supplies by receiving, storing, and delivering goods; securing warehouse, vehicles and supervising staff to ensure efficiency. Responsible for a team of warehouse and driver operatives. Representing the company in a professional manner to ensure customer satisfaction.

Key responsibilities:
  • Managing team of warehouse staff and allocating tasks accordingly
  • Monitoring of performance and H&S standards
  • Supporting warehouse management in improvement efforts
  • Managing team of warehouse staff and allocating tasks accordingly
  • Monitoring of performance and H&S standards
  • Supporting warehouse management in improvement efforts
  • Assisting with stock control and produce regular reports as required by the business
  • Producing Service & Reverse Logistics Reports in a timely manner
  • Support Senior Marketing Manager and Head of Brand in developing sofa.com’s content calendar – contributing to seasonal and campaign ideas
  • Performing daily morning tasks (Fire safety routine check, H&S confirmation emails etc.)
  • Performing stock administration tasks in warehouse management system
  • Providing a detailed debrief to management before end of shift
  • Issues and maintains warehouse equipment
  • Training, supervising and appraising staff in line with HR policy
  • Motivating staff and encouraging teamwork to ensure set productivity targets are met
  • Working alongside the other departments to ensure service levels are maintained
  • Working to deadlines, processing and monitoring returned products and external collections
  • Updating in-house system and monitoring stock levels
  • Coordinating new showroom set ups within deadlines
  • Preparing shipments for postage, printing documents related and scheduling collections with courier companies
  • Ensure that the Warehouse is kept clean and tidy at all times
  • Final checks of prepared goods against delivery notes
  • Checking and inspecting goods received (including visual QC) – ensuring they are of accurate quantity, type, colour
  • Recording team’s hours in line with the rota and maintaining various management reports in timely fashion for payroll
  • Processing daily transactions in warehouse management system in accordance with company procedures
  • Perform Warehouse duties such as manual lifting, packing, labelling operations and sorting
  • Ensuring all loading and unloading of vehicles for deliveries scheduled
  • Operating a forklift
  • Supervise team of drivers – morning briefs and assign duties, and debriefs and vehicle inspections on return.
  • Enter and monitor hours done by drivers and report any discrepancies
  • Ensure any accidents and incidents are fully recorded, and escalated to the management team in line with company policy.
  • Any other reasonable request by your manager

Health & Safety
  • Comply with the appropriate statutory regulations and department requirements relating to health, safety, welfare and working conditions, to promote a better working environment

Who We Are Looking For:

Skill Requirement:
  • Must be physically fit and strong to be able to carry/handle furniture
  • Continuous improvement mindset
  • Experience in managing teams and organizing duties and shifts
  • Understanding of stock control and warehouse flow
  • Good Analytical, problem solving and organizational skills
  • Good Teamworking skills
  • IT Skills- proficiency in Microsoft office would be beneficial
  • Must possess a positive and professional attitude
  • Enthusiastic, attention to detail, and the ability to meet deadlines
  • Flexible with hours/shifts – Schedule depends on volume of sales

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect fit and a copy of your CV to recruitment@sofa.com. Due to the high volume of applications, we will only be able to respond to successful candidates.

 

Transport Planning Manager


Summary of Position

Sofa.com are looking to recruit a Transport Planning Manager to join their team in London. This is role will suit someone who has worked in a similar role before. You will report into Head of Logistics and have direct line reports as well.

To manage the complete transport planning department which is responsible for answering all in-bound calls on our dedicated line, providing excellent customer service over the phone and via email. Scheduling orders and collections of goods according to customers’ requests. Responsible for ensuring that the day-to-day operation consistently meets the requirements of the business.

Key responsibilities:

  • Managing the booking and transport planning operations to ensure a high-quality service to customers whilst minimising costs, utilising factory capacity and supporting an efficient warehousing and delivery operations.
  • Managing Direct Delivery Line (Phone Team).
  • Managing the 3PL accounts, verify invoices and maintain, analyse and respond to KPI’s.
  • Working with the business to review and ensure the development of the logistics services is inline and supporting of the company’s plans.
  • Dealing with any delivery related enquiries / issues / delays – inbound / outbound calls and via email.
  • Monitoring department performance, driving improvement and resolving challenges and issues as they arise.
  • To provide performance monitoring and development training for all team members. Ensuring all staff paperwork is completed in a timely manner and updated on the HR system – You Manage.
  • Conducting investigations and dealing with disciplinaries/grievances with the support of the HR department.
  • Allocating tasks and workload efficiently across the team to obtain the best overall outcome. Improving inhouse software where needed
  • Ensuring all unforeseen issues are being handled in such a way that champions the customer experience at Sofa.com
  • Escalate customer complaints/major delays to the management team in a timely manner
  • Produce reports as instructed by your manager in a timely and efficient manner
  • Creating and amending standard operating procedures
  • Supporting in testing new system features.

Health & Safety
  • Comply with the appropriate statutory regulations and department requirements relating to health, safety, welfare and working conditions, to promote a better working environment

Who We Are Looking For:

Skill Requirement:
  • Previous experience in a similar role with sound management skills
  • Project management
  • Excellent customer service skills and professional telephone manner
  • Excellent verbal and written communication skills.
  • Strong attention to detail and highly organised
  • Ability to work under pressure and react quickly to customer requirements
  • Good geographical knowledge of the UK
  • Experience of operating IT systems / Microsoft office packages
  • Ability to work in a team as well as unsupervised
  • Good work ethic
  • Must possess a positive and professional attitude

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect fit and a copy of your CV to recruitment@sofa.com. Due to the high volume of applications, we will only be able to respond to successful candidates.

 

Transport Planner


Sofa.com are looking to recruit a Transport Planner to join their team in London. This role will report into the Transport Planning Manager and the Assistant Manager as well.

Responsible for answering all in-bound calls on our dedicated line, providing excellent customer service over the phone and via email. Scheduling orders and collections of goods according to customers’ requests. Representing the company in a professional manner to ensure customer satisfaction.

Key responsibilities:

  • Scheduling deliveries / collections of goods in order to maximise vehicle efficiency to its full potential.
  • Route and load planning of the vehicles on the system
  • Dealing with any delivery related enquiries / issues / delays – inbound / outbound calls and via email.
  • Booking external carriers and dealing with any related queries / issues.
  • Liaise with drivers, warehouse and other departments to ensure efficiencies Dealing with any delivery related enquiries / issues / delays – inbound / outbound calls and via email.
  • Ensuring all unforeseen issues are being handled in such a way that champions the customer experience at Sofa.com
  • Escalate customer complaints/major delays to the management team in a timely manner.
  • Produce reports as instructed by your manager in a timely and efficient manner
  • Creating and amending standard operating procedures
  • Supporting in testing new system features.
  • Training new employees as and when required
  • Any other reasonable request by your manager

Health & Safety
  • Comply with the appropriate statutory regulations and department requirements relating to health, safety, welfare and working conditions, to promote a better working environment

Who We Are Looking For:

Skill Requirement:
  • Excellent customer service skills and professional telephone manner
  • Previous experience in a similar role is an advantage but not necessary as full training will be provided.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and highly organised
  • Ability to work under pressure and react quickly to customer requirements
  • Good geographical knowledge of the UK
  • Experience of operating IT systems / Microsoft office packages
  • Ability to work in a team as well as unsupervised
  • Good work ethic
  • Must possess a positive and professional attitude

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect fit and a copy of your CV to recruitment@sofa.com. Due to the high volume of applications, we will only be able to respond to successful candidates.


 

Head Office Roles:

 

Marketing Assistant


The Role

If you are looking for your next step in luxury retail Marketing, then this role is for you! Supporting our Senior Marketing Manager, you will work closely with the wider Marketing team across a broad range of projects to help deliver successful marketing campaigns and play an important role in ensuring the smooth running of a fast-paced marketing department.

Key responsibilities:
  • Look after the day-to-day running of our influencer programme – managing relationships, arranging showroom appointments and meetings, ordering product, coordinating content and ensuring each collaboration is given optimal promotion across both the influencer’s and sofa.com’s channels
  • Develop new and existing brand partnerships with like-minded, complementary brands to drive engagement and capture new consumer data – managing relationships, organising competitions & events and coordinating content to feed into content calendar
  • Support the Senior Marketing Manager, Digital Marketing Manager and Copywriter & Campaign Coordinator in ensuring the successful development of our social channels - with particular focus on Instagram Stories and Pinterest
  • Daily management of social media channels - responding to every comment and review in the brand’s tone of voice and directing any questions, proposals or complaints onto the relevant department in a timely manner
  • Produce monthly social media analytics reports to see how organic and paid content is performing and present recommendations to feed into the content strategy
  • Provide front-line assistance for the Marketing team, responding to internal, showroom and PR enquiries
  • Assist with coordinating calendars, arranging couriers, printing marketing collateral and ordering elements for event or competition roll out in the business
  • Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities

Who We Are Looking For:

A Marketing degree is welcomed but not required with relevant work experience}

The ideal candidate:
 
  • Offers 1-2 years proven marketing experience
  • Demonstrates a customer-orientated approach and outstanding Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution
  • Has a love for social media and displays in-depth knowledge and understanding of social media platforms, their respective participants (Instagram, Pinterest, Facebook, Twitter, YouTube, etc.) and how each platform can be deployed in different scenarios
  • Obtains a good understanding of office management and marketing principles
  • Offers a high level of accuracy and attention to detail, with an analytical and structured strategic approach to work
  • Is highly-organised, proactive and efficient, with good common sense and initiative
  • Demonstrates the ability to multi-task, adhere to tight deadlines and thrive in a fast-paced environment
  • Displays excellent verbal and written communication skills
  • Is a positive team player who demonstrates a ‘can do’ attitude, initiative and personal leadership
  • Is reliable and committed, with a strong work ethic and enthusiasm
  • Demonstrates an interest in the home furnishing and interior design industry

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect fit, your salary expectations and a copy of your CV to recruitment@sofa.com. Due to the high volume of applications, we will only be able to respond to successful candidates.
 

 

Store Roles

 

Sales Team Member

We are looking for two enthusiastic, customer focused Sales Team Members to join our team in our stunning Oxford Street Concession. These are 16 hours a week roles which requires weekend availability. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfill their needs. You should thrive in a customer service environment, always going above and beyond.

Main Duties & Responsibilities:
 
  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range.
  • Maintaining our high showroom standards and visual merchandising in store.
  • Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered.
  • Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date.
  • Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards.
  • Proactively improving and updating knowledge of product & interior trends.

You will need:
  • Experience within retail alongside proven experience with interiors/furniture.
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes.
  • Be ambitious and confident, with a strong can-do attitude
  • Be enthusiastic and dedicated to providing excellent customer service.
  • A desire to work as part of a team to generate fresh and innovative ideas.
  • Proficiency in MS Office and general IT.

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skill set and career. If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com When applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter (Norwich Concession Supervisor), (Glasgow – Concession Supervisor) or (Bluewater – Concession Supervisor).

The roles are based in Oxford Street, London, W1C 1HF, so please ensure you can commute to the relevant area before applying.

Due to the high volume of applications, we will only be able to respond to successful candidates.
 

Concession Supervisor

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

The Role:

We are looking for a talented, driven and versatile Concession Supervisor for our Norwich Showroom full time position (40 hours per week), Glasgow Showroom full time position (40 hours per week) and for our Bluewater Showroom full time position (40 hours per week), who relishes working collaboratively to deliver exceptional customer service.

You will be an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen.

You will be required to manage and evaluate every aspect of your concession from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility.

As the Concession Supervisor, you will develop and support the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com at the highest level.

You should be an experienced retailer, ideally within the interiors industry. You should have a strong business acumen and be commercially focused and driven and to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day as supporting your team.

Main Duties & Responsibilities:

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
  • Embracing the sofa.com Customer Journey and ensure this is provided consistently by all team members
  • Maintaining our high showroom standards and visual merchandising in store
  • Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
  • Team building, ensuring effective communication and development of individuals.
  • Support in conducting monthly meetings with your team as well as providing feedback to the area manager on staff performance
  • Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading

You will need:
  • Proven successful experience as a Supervisor within retail
  • Powerful leadership skills and business orientation
  • Customer management skills
  • Strong organizational skills, the ability to plan and prioritise workloads and delegate accordingly
  • The ability to multi-task and work under pressure
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Excellent communication and interpersonal skills
  • Background in home/furniture is desirable
  • Proficiency in MS Office
The roles are based in Merchants Hall, Chapelfield Shopping Centre, Norwich, NR2 1SH, in Buchanan Street, Glasgow, G1 3HR and in Bluewater Shopping Centre, Greenhithe, Kent, DA9 9SB, so please ensure you can commute to the relevant area before applying.

If you think you fit the bill, then we would love to have you join our team. Please apply with a covering letter explaining why you are the perfect fit and a copy of your CV.

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career. If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com When applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter (Norwich Concession Supervisor), (Glasgow – Concession Supervisor) or (Bluewater – Concession Supervisor).

Due to the high volume of applications, we will only be able to respond to successful candidates.
 

Sales Team Member

 

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With inhouse teams from the design development stage right through to our delivery drivers we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.
 

Existing Store Roles:

We are excited to be offering this role to join our existing showroom. In our Chelsea showroom we are recruiting for a Sales Team Member part time position (32 hours a week) which will require weekend availability.
 

The Role:

We are looking for an enthusiastic, customer focused Sales Team Member to join our team. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.


Main Duties & Responsibilities:
  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
  • Maintaining our high showroom standards and visual merchandising in store
  • Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
  • Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
  • Being a brand ambassador for sofa.com and Frasers Home, by embracing the customer journey and applying that ethos across the whole Home area of the store
  • Proactively improving and updating knowledge of product & interior trends

You will need:
  • Experience within retail alongside proven experience with interiors/furniture
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
  • Be ambitious and confident, with a strong can-do attitude
  • Be enthusiastic and dedicated to providing excellent customer service
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Proficiency in MS Office and general IT

This role is based in Chelsea Wharf, 15 Lots Road, London, SW10 0QJ so please ensure you can commute to this area before applying.

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect fit and a copy of your CV to recruitment@sofa.com. Due to the high volume of applications, we will only be able to respond to successful candidates.
  • Experts from design to delivery

    Experts from

    design to delivery

  • 8-10 weeks lead time

    8-10 weeks

    delivery time

  • Handmade to order, just for you

    Handmade to order,

    just for you

  • Lifetime guarantee on frames

    Lifetime guarantee

    on frames