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Working at sofa.com

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Sofa.com has been growing in leaps and bounds over the past few years, and we’re after highly motivated, creative, and talented people to come and join us.

Every role within the company is busy and varied with plenty of opportunity to develop your key skills over time. Our fun and friendly staff are all part of one big sofa.com family, so why not come and join us?

Take a look below to see what roles are available...
 

Store Roles:

 

Department Supervisor

 

We are excited to be offering this role as part of a new opening programme for sofa.com and Frasers Home

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With inhouse teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

The Role

We are looking for talented, driven and versatile Department Supervisors for our Cheltenham, High Wycombe, Plymouth, Croydon and Darlington Departments in Frasers who relish working collaboratively to deliver exceptional customer service. You will be an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen.

You will be required to manage and evaluate every aspect of your department from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility. As the Department Supervisor, you will develop and support the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com and Frasers Home at the highest level.

You should be an experienced retailer, ideally within the interiors industry. You should have a strong business acumen and be commercially focused and driven and help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day and motivate your team.

You will ensure the smooth day to day running of the department by supporting your team in:

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our full range
  • Embracing the sofa.com Customer Journey and ensure this is provided consistently by all team members across the whole Home area of the store
  • Leading the team to deliver inspirational ideas to fulfil the customers needs
  • Maintaining our high showroom standards and visual merchandising in store
  • Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
  • Team building, ensuring effective communication and development of individuals
  • Support in conducting monthly meetings with your team as well as providing feedback to the area manager on staff performance
  • Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career.

You will need:

  • Proven successful experience as a Supervisor within retail
  • Powerful leadership skills and business orientation
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
  • Team management skills
  • Strong organisational skills, the ability to plan and prioritise workloads and delegate accordingly
  • The ability to multi-task and work under pressure
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Excellent communication and interpersonal skills
  • Background in home interiors/furniture is required
  • Proficiency in MS Office and general IT


This role is based in Cheltenham, High Wycombe, Croydon, Darlington and Plymouth, please ensure you can commute to this area before applying.

Cheltenham: The store is scheduled to open week commencing 26th April  2021.

High Wycombe: The store is scheduled to open week commencing 22nd February 2021.

Plymouth: The store is scheduled to open week commencing 1st March 2021.

Croydon: The store is scheduled to open week commencing 15th March 2021.

Darlington: The store is scheduled to open week commencing 22nd March 2021.

If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com - When applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter (High Wycombe – Department Supervisor).
 

Due to the high volume of applications, we will only be able to respond to successful candidates.
 

Style Advisor/Sales Team Member

  

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With inhouse teams from the design development stage right through to our delivery drivers we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

New Concessions Roles:

We are excited to be offering these roles as part of a new opening programme for sofa.com and Frasers Home. In our Cheltenham, High Wycombe, Plymouth, Croydon and Darlington Department in Frasers we are recruiting for a full-time position (40 hours a week), and two part-time positions (30 hours and 12 hours a week) all which will require weekend availability.

 

The Role:

We are looking for an enthusiastic, customer focused Style Advisor / Sales Team Member to join our new teams. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
  • Maintaining our high showroom standards and visual merchandising in store
  • Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
  • Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
  • Being a brand ambassador for sofa.com and Frasers Home, by embracing the customer journey and applying that ethos across the whole Home area of the store
  • Proactively improving and updating knowledge of product & interior trends

You will need:

  • Experience within retail alongside proven experience with interiors/furniture
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
  • Be ambitious and confident, with a strong can-do attitude
  • Be enthusiastic and dedicated to providing excellent customer service
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Proficiency in MS Office and general IT

Please ensure you can commute to the relevant area before applying.

Cheltenham: The store is scheduled to open week commencing 26th April  2021.

High Wycombe: The store is scheduled to open week commencing 22nd February 2021.

Plymouth: The store is scheduled to open week commencing 1st March 2021.

Croydon: The store is scheduled to open week commencing 15th March 2021.

Darlington: The store is scheduled to open week commencing 22nd March 2021.


This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career. If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to  recruitment@sofa.com - When applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter (High Wycombe – Style Advisor/Sales Team Member). 

Due to the high volume of applications, we will only be able to respond to successful candidates.

  • Experts from design to delivery

    Experts from

    design to delivery

  • 10-12 weeks lead time

    8-10 weeks

    delivery time

  • Handmade to order, just for you

    Handmade to order,

    just for you

  • Lifetime guarantee on frames

    Lifetime guarantee

    on frames