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Working at sofa.com

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Sofa.com has been growing in leaps and bounds over the past few years, and we’re after highly motivated, creative, and talented people to come and join us.

Every role within the company is busy and varied with plenty of opportunity to develop your key skills over time. Our fun and friendly staff are all part of one big sofa.com family, so why not come and join us?

Take a look below to see what roles are available...

Head Office Roles:

Aftersales Team Member


The Role:

We are looking for a talented, driven and versatile individual who relishes working collaboratively to deliver exceptional customer service to join our aftersales and customer service team working in our Chelsea offices.

As a member of our aftersales team, your focus will be to provide excellent after-care to customers who have purchased from us. You will have experience in customers service dealing with large ticket items, preferably in an after service position. You will be confident in dealing with customers in an efficient and courteous manner, ensuring their queries are acknowledged and dealt with effectively.

You will be a brand ambassador, always representing sofa.com at the highest level.

Main Duties & Responsibilities:

  • Answering customer queries regarding their orders ensuring they are informed of timelines and that you are managing expectations
  • An in depth understanding of the importance of customer care, ensuring the customers experience is stress free. Being proactive when addressing issues so they continue to feel valued and their overall experience is a positive one
  • Stay up-to-date with existing and new products within the business
  • Keeping customer records up to date to reflect any customer communication history so it’s clear and easily accessible for other customer services team members
  • Liaise with Retail Operations, Manufacturing and Logistic Teams to ensure best customer service and joined up customers experience
  • Office admin tasks as and when required (arranging couriers, filing, record keeping, forwarding communication, etc.)

You will need:

  • Excellent communication skills and ability to tailor approach to each individual
  • Experience in a customer service role, preferably in after sales
  • Have a positive ‘can do’ and proactive attitude
  • Be fluent in English and have an excellent standard of written and spoken communication
  • Have strong organisational skills and the ability to prioritise tasks
  • Be enthusiastic and dedicated to providing excellent customer service
  • Work well on your own and as a part of a team
  • Experience working with customer ticketing platform
  • Be fully computer literate with experience using Office software

We are recruiting for full-time shift based roles with Saturday and Sunday availability being essential.

If you think you fit the bill we would love to have you join our team. Please apply with a covering letter explaining what you believe good customer service to be and why you are the perfect fit along with a copy of your CV.

Store Roles


Sales Advisor

 

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.
Opportunities available in the following locations:

Nottingham Showroom part time position (12 hours a week) which will require weekend availability
Rushden Lakes Concession part time position (20 hours a week) which will require weekend availability
Norwich Concession part time position (14 hours a week) which will require weekend availability
Lakeside Concession full time position (24 hours a week) which will require weekend availability
Guildford Showroom full time position (40 hours a week) which will require weekend availability
York Showroom full time position (40 hours a week) which will require weekend availability
York Showroom part time position (22 hours a week) which will require weekend availability
York Showroom part time position (20 hours a week) which will require weekend availability
York Showroom part time position (16 hours a week) which will require weekend availability


The Role:

We are looking for enthusiastic, customer focused
 Sales Advisors to join our team. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

Main Duties & Responsibilities:

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
  • Maintaining our high showroom standards and visual merchandising in store
  • Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
  • Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
  • Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards
  • Proactively improving and updating knowledge of product & interior trends

You will need:

  • Experience within retail alongside proven experience with interiors/furniture
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
  • Be ambitious and confident, with a strong can-do attitude
  • Be enthusiastic and dedicated to providing excellent customer service
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Proficiency in MS Office and general IT

Please ensure you can commute to the relevant area before applying.

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career. If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com.

When applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter, (Lakeside Part Time Position), (Chelsea Full Time Position) etc.


Concession Supervisor

 

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Opportunities available in the following locations:


Glasgow HoF Concession full time position ( 40 hours per week )
Bristol Hof Concession full time position ( 40 hours per week )


The Role:

We are looking for a talented, driven and versatile Concession Supervisor
who relishes working collaboratively to deliver exceptional customer service. You will be an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen. You will be required to manage and evaluate every aspect of your concession from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility. As the Concession Supervisor, you will develop and support the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com at the highest level. You should be an experienced retailer, ideally within the interiors industry. You should have a strong business acumen and be commercially focused and driven and to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day as supporting your team.

You will ensure the smooth day to day running of the concession by supporting your team in:

 

Main Duties & Responsibilities:

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
  • Embracing the sofa.com Customer Journey and ensure this is provided consistently by all team members
  • Maintaining our high showroom standards and visual merchandising in store
  • Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
  • Team building, ensuring effective communication and development of individuals.
  • Support in conducting monthly meetings with your team as well as providing feedback to the area manager on staff performance
  • Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading

You will need:

  • Proven successful experience as a Supervisor within retail
  • Powerful leadership skills and business orientation
  • Customer management skills
  • Strong organizational skills, the ability to plan and prioritise workloads and delegate accordingly
  • The ability to multi-task and work under pressure
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Excellent communication and interpersonal skills
  • Background in home/furniture is desirable
  • Proficiency in MS Office

Please ensure you can commute to the relevant area before applying.

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career. If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com.

When applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter (Bristol HoF Supervisor Position), etc.

  • Experts from design to delivery

    Experts from

    design to delivery

  • 6-8 weeks lead time

    4-6 Weeks

    delivery time

  • Handmade to order, just for you

    Handmade to order,

    just for you

  • Lifetime guarantee on frames

    Lifetime guarantee

    on frames