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Working at sofa.com

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Sofa.com has been growing in leaps and bounds over the past few years, and we’re after highly motivated, creative, and talented people to come and join us.

Every role within the company is busy and varied with plenty of opportunity to develop your key skills over time. Our fun and friendly staff are all part of one big sofa.com family, so why not come and join us?

Take a look below to see what roles are available...

Warehouse Roles – based in Hayes:

Shift Manager


Summary of Position

Maintains inventory and supplies by receiving, storing, and delivering goods; securing warehouse, vehicles and supervising staff to ensure efficiency. Responsible for a team of warehouse and driver operatives. Representing the company in a professional manner to ensure customer satisfaction.

Key responsibilities:
  • Managing team of warehouse staff and allocating tasks accordingly
  • Monitoring of performance and H&S standards
  • Supporting warehouse management in improvement efforts
  • Managing team of warehouse staff and allocating tasks accordingly
  • Monitoring of performance and H&S standards
  • Supporting warehouse management in improvement efforts
  • Assisting with stock control and produce regular reports as required by the business
  • Producing Service & Reverse Logistics Reports in a timely manner
  • Support Senior Marketing Manager and Head of Brand in developing sofa.com’s content calendar – contributing to seasonal and campaign ideas
  • Performing daily morning tasks (Fire safety routine check, H&S confirmation emails etc.)
  • Performing stock administration tasks in warehouse management system
  • Providing a detailed debrief to management before end of shift
  • Issues and maintains warehouse equipment
  • Training, supervising and appraising staff in line with HR policy
  • Motivating staff and encouraging teamwork to ensure set productivity targets are met
  • Working alongside the other departments to ensure service levels are maintained
  • Working to deadlines, processing and monitoring returned products and external collections
  • Updating in-house system and monitoring stock levels
  • Coordinating new showroom set ups within deadlines
  • Preparing shipments for postage, printing documents related and scheduling collections with courier companies
  • Ensure that the Warehouse is kept clean and tidy at all times
  • Final checks of prepared goods against delivery notes
  • Checking and inspecting goods received (including visual QC) – ensuring they are of accurate quantity, type, colour
  • Recording team’s hours in line with the rota and maintaining various management reports in timely fashion for payroll
  • Processing daily transactions in warehouse management system in accordance with company procedures
  • Perform Warehouse duties such as manual lifting, packing, labelling operations and sorting
  • Ensuring all loading and unloading of vehicles for deliveries scheduled
  • Operating a forklift
  • Supervise team of drivers – morning briefs and assign duties, and debriefs and vehicle inspections on return
  • Enter and monitor hours done by drivers and report any discrepancies
  • Ensure any accidents and incidents are fully recorded, and escalated to the management team in line with company policy
  • Any other reasonable request by your manager

Health & Safety
  • Comply with the appropriate statutory regulations and department requirements relating to health, safety, welfare and working conditions, to promote a better working environment

Who We Are Looking For:

Skill Requirement:
  • Must be physically fit and strong to be able to carry/handle furniture
  • Continuous improvement mindset
  • Experience in managing teams and organizing duties and shifts
  • Understanding of stock control and warehouse flow
  • Good Analytical, problem solving and organizational skills
  • Good Teamworking skills
  • IT Skills - proficiency in Microsoft office would be beneficial
  • Must possess a positive and professional attitude
  • Enthusiastic, attention to detail, and the ability to meet deadlines
  • Flexible with hours/shifts – Schedule depends on volume of sales

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect fit and a copy of your CV to recruitment@sofa.com. Due to the high volume of applications, we will only be able to respond to successful candidates

Head Office Roles:

Customer Service Representative


Summary of Position:

We are looking for a talented, driven and versatile individual who relishes working collaboratively to deliver exceptional customer service.

As a member of our team you will be supporting the Customer Service Manager and the wider team in delivering consistent service standards and a true example of being a brand ambassador.

You will take an active role in continually assessing, analysing and improving all aspects, whilst maintaining key internal and customer relationships. You will be expected to be proactive, organised, and able to prioritise. Alongside demonstrating a high level of professionalism in all communication, reflecting company standards.


Responsibilities:
  • Answering customer queries regarding orders and delivery in a timely manner
  • Keeping customer records up to date to reflect any customer communication history so it’s clear and easily accessible for other customer services team members
  • Contact customers if there are any changes to their orders / deliveries via phone / email
  • Liaise with Retail Operations Team to ensure best customer service and joined up customers experience
  • Office admin tasks as and when required (arranging couriers, filing, forwarding communication, etc.)

CANDIDATE REQUIREMENTS:
  • Previous experience working within a customer service role
  • Excellent communication (especially listening), administrative and interpersonal skills are of great importance
  • Knowledge of customer platform ticketing systems
  • Good computer skills are required with a good knowledge of Microsoft package
  • Be fluent in English and have an excellent standard of written and spoken communication
  • Be enthusiastic and dedicated to providing excellent customer service
  • Good organisational abilities
  • Ability to multi task and manage own time/projects
  • An aspiration for continuous improvement

Please note that this is a Head Office role based in Chelsea SW10 0QJ

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect fit and a copy of your CV to recruitment@sofa.com. Due to the high volume of applications, we will only be able to respond to successful candidates.


Purchasing Assistant (Based in Hayes)


The Role

We are looking for a talented, driven and versatile individual who relishes working collaboratively to deliver exceptional customer service to join our purchasing team who oversee the COM Department.

As a member of our purchasing team you will be supporting the Purchasing Manager across a number of important operations that lead to production of bespoke, made-to-order furniture for private customers and interior designers.

You will be an active, highly organized team player with the ability to produce top quality work and hit the deadlines. You will play a critical part in delivering excellent service to our customers by providing timely and accurate data to our customer service teams. You will maintain essential, day to day cooperation with the fabric suppliers to get up to date information and process sales quotations and orders alongside building strong relationships with these key third party stakeholders. You will also support in ensuring the department is operating efficiently and cost-effectively.


Key Responsibilities:
  • Preparing sales quotations for the sales teams
  • Ensuring fabrics’ compliance with the UK Fire Safety regulations
  • Processing and reviewing orders to ensure OTD (on time delivery)
  • Communicating potential delays of fabrics to the sales teams and finding closest alternatives upon request
  • Cooperating with Sofa.com factory staff regarding bespoke and customized quotations and orders
  • Preparing rolls of fabrics and documents for transportation, palletizing fabrics and organizing for shipments to the factory
  • Liaising between fabric suppliers, Sofa.com factory staff and Delivery Department to meet the deadlines
  • Updating Purchase Orders for the factory
  • Keeping documents relevant for the Department functioning up to date
  • Processing payments, checking invoices and credit notes
  • Assisting the Purchasing Manager in ensuring all Department’s tasks are completed in a timely fashion

Health & Safety
  • Comply with the appropriate statutory regulations and department requirements relating to health, safety, welfare and working conditions, to promote a better working environment

Who We Are Looking For:

Skill Requirement:
  • Excellent communication skills and ability to tailor approach to each individual
  • Have strong organisational skills and the ability to prioritise tasks
  • Be fully computer literate with experience using Office software
  • Be fluent in English and have an excellent standard of written and spoken communication
  • Be enthusiastic, dedicated with a positive attitude and interpersonal skills
  • Good numeracy and data skills with strong attention to detail
  • Hard working, eager to learn and take on responsibilities

Please note that this is a Head Office role but is based in Hayes, UB3 1AN

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect fit and a copy of your CV to recruitment@sofa.com. Due to the high volume of applications, we will only be able to respond to successful candidates.

Store Roles


Showroom Manager

 

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Opportunities available in the following locations:


Glasgow Showroom full time position (40 hours per week)
Chelsea Showroom full time position (40 hours per week)


The Role:

We are on the looking for a talented, driven and versatile Showroom Manager who is a natural leader and developer of teams, collaboratively working together to deliver exceptional customer service. We are looking for an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen. You will manage and evaluate every aspect of your showroom from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility. As the Showroom Manager, you will be responsible for inspiring the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com at the highest level. You should be an experienced manager, ideally within the interiors industry. You should have a strong business acumen, and be commercially focused and driven to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day as well as your team.

You will ensure the smooth day to day running of the showroom by supporting your team in:

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
  • Maintaining our world-class showroom standards and visual merchandising in store
  • Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
  • Team building and management, ensuring effective communication and development of individuals
  • Conducting monthly meetings with your team as well as performance reviews with permanent team members
  • Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading
  • Driving opportunities within commercial sector to ensure ongoing growth of customer base

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skill set and career.

You will need:

  • Proven successful experience as a Showroom Manager and leading a dynamic sales team
  • Powerful leadership skills and business orientation
  • Customer management skills
  • Strong organizational skills, the ability to plan and prioritise workloads and delegate accordingly
  • The ability to multi-task and work under pressure
  • Shrewd business sense and well-developed commercial awareness
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Excellent communication and interpersonal skills
  • Background in home/furniture is desirable
  • Proficiency in MS Office

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skill set and career. If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.comWhen applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter (Glasgow – Showroom Manager)

Due to the high volume of applications, we will only be able to respond to successful candidates.


Showroom Supervisor

 

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Opportunities available in the following locations:


Harrogate Showroom full time position (40 hours per week)
Rushden Lakes Concession full time position, maternity cover contract (40 hours per week)


The Role:

We are looking for talented, driven and versatile Showroom Supervisor, who relishes working collaboratively to deliver exceptional customer service. You will be an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen.


You will be required to manage and evaluate every aspect of your concession from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility.

As the Concession Supervisor, you will develop and support the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com at the highest level. You should be an experienced retailer, ideally within the interiors industry. You should have a strong business acumen and be commercially focused and driven and to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day to support your team.

Main duties & Responsibilities:

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
  • Embracing the sofa.com Customer Journey and ensure this is provided consistently by all team members
  • Maintaining our high showroom standards and visual merchandising in store
  • Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
  • Team building, ensuring effective communication and development of individuals.
  • Support in conducting monthly meetings with your team as well as providing feedback to the area manager on staff performance
  • Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading

You will need:

  • Proven successful experience as a Supervisor within retail
  • Powerful leadership skills and business orientation
  • Customer management skills
  • Strong organisational skills, the ability to plan and prioritise workloads and delegate accordingly
  • The ability to multi-task and work under pressure
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Excellent communication and interpersonal skills
  • Background in home/furniture is desirable
  • Proficiency in MS Office

Please ensure you can commute to the relevant area before applying

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career. If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com.

When applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter (Harrogate – Showroom Supervisor) or (Rushden Lakes – Showroom Supervisor).

Due to the high volume of applications, we will only be able to respond to successful candidates.


Showroom Assistant Manager

 

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Opportunities available in the following locations:


Chelsea Showroom full time position (40 hours per week)


The Role:

We are on the looking for a talented, driven and versatile Assistant Showroom Manager who relishes working collaboratively to deliver exceptional customer service. We are looking for an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen. You will support the Showroom Manager to manage and evaluate every aspect of your showroom from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility.
As the Assistant Showroom Manager, you will support in inspiring the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com at the highest level.
You should be an experienced retailer, ideally within the interiors industry. You should have a strong business acumen and be commercially focused and driven to order to assist the manager and to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day as supporting your team.


You will assist in ensuring the smooth day to day running of the showroom by supporting your team in:
 
  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
  • Maintaining our world-class showroom standards and visual merchandising in store
  • Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
  • Working alongside the manager in team building, ensuring effective communication and development of individuals
  • Support in conducting monthly meetings with your team as well as providing feedback to the manager on staff performance
  • Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career. 

If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com


Style Advisor/Sales Team Member

 

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Opportunities available in the following locations:


Harrogate Showroom part time position (14 hours a week) which will require weekend availability
Harrogate Showroom part time position (22 hours a week) which will require weekend availability
Manchester Concession part time position (14 hours a week) which will require weekend availability
Chelsea Showroom full time position (40 hours a week) which will require weekend availability
Bankside Showroom full time position (40 hours a week) which will require weekend availability
High Wycombe Concession part time position (24 hours a week) which will require weekend availability



The Role:

We are looking for enthusiastic, customer focused Sales Team Member's to join our team. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

Main Duties & Responsibilities:

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
  • Maintaining our high showroom standards and visual merchandising in store
  • Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
  • Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
  • Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards
  • Proactively improving and updating knowledge of product & interior trends

You will need:

  • Experience within retail alongside proven experience with interiors/furniture
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
  • Be ambitious and confident, with a strong can-do attitude
  • Be enthusiastic and dedicated to providing excellent customer service
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Proficiency in MS Office and general IT

Please ensure you can commute to the relevant area before applying.

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career. If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com.

When applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter (Harrogate Showroom Part time Position), (Manchester Concession Part Time Position), (Chelsea Showroom Full Time Position), (Bankside Showroom Full Time Position), (High Wycombe Part Time Position).

  • Experts from design to delivery

    Experts from

    design to delivery

  • 8-10 weeks lead time

    8-10 weeks

    delivery time

  • Handmade to order, just for you

    Handmade to order,

    just for you

  • Lifetime guarantee on frames

    Lifetime guarantee

    on frames