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Working at sofa.com

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Sofa.com has been growing in leaps and bounds over the past few years, and we’re after highly motivated, creative, and talented people to come and join us.

Every role within the company is busy and varied with plenty of opportunity to develop your key skills over time. Our fun and friendly staff are all part of one big sofa.com family, so why not come and join us?

Take a look below to see what roles are available...

Head Office Roles:

Customer Service Representative - Part Time 


Summary of Position:

We are looking for a talented, driven and versatile individual who relishes working collaboratively to deliver exceptional customer service.

As a member of our team you will be supporting the Customer Service Manager and the wider team in delivering consistent service standards and a true example of being a brand ambassador.

You will take an active role in continually assessing, analysing and improving all aspects, whilst maintaining key internal and customer relationships. You will be expected to be proactive, organised, and able to prioritise. Alongside demonstrating a high level of professionalism in all communication, reflecting company standards.

Key responsibilities:

  • Answering customer queries regarding orders and delivery in a timely manner
  • Keeping customer records up to date to reflect any customer communication history so it’s clear and easily accessible for other customer services team members
  • Contact customers if there are any changes to their orders / deliveries via phone / email
  • Liaise with Retail Operations Team to ensure best customer service and joined up customers experience
  • Office admin tasks as and when required (arranging couriers, filing, forwarding communication, etc.)

CANDIDATE REQUIREMENTS:

  • Previous experience working within a customer service role
  • Excellent communication (especially listening), administrative and interpersonal skills are of great importance
  • Knowledge of customer platform ticketing systems
  • Good computer skills are required with a good knowledge of Microsoft package
  • Be fluent in English and have an excellent standard of written and spoken communication
  • Be enthusiastic and dedicated to providing excellent customer service
  • Good organisational abilities
  • Ability to multi task and manage own time/projects
  • An aspiration for continuous improvement

Please note that this is a Head Office role based in Chelsea SW10 0QJ

If you think you fit the bill then apply now with a covering letter explaining why you are the perfect fit and a copy of your CV to recruitment@sofa.com. Due to the high volume of applications, we will only be able to respond to successful candidates.

Store Roles


Showroom Assistant Manager

 

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Opportunities available in the following locations:


Chelsea Showroom full time position (40 hours per week)


The Role:

We are on the looking for a talented, driven and versatile Assistant Showroom Manager who relishes working collaboratively to deliver exceptional customer service. We are looking for an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen. You will support the Showroom Manager to manage and evaluate every aspect of your showroom from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility.
As the Assistant Showroom Manager, you will support in inspiring the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com at the highest level.
You should be an experienced retailer, ideally within the interiors industry. You should have a strong business acumen and be commercially focused and driven to order to assist the manager and to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day as supporting your team.


You will assist in ensuring the smooth day to day running of the showroom by supporting your team in:
 
  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
  • Maintaining our world-class showroom standards and visual merchandising in store
  • Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
  • Working alongside the manager in team building, ensuring effective communication and development of individuals
  • Support in conducting monthly meetings with your team as well as providing feedback to the manager on staff performance
  • Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career. 

If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com


Sales Advisor

 

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

Opportunities available in the following locations:


Harrogate Showroom part time position (14 hours a week) which will require weekend availability
Harrogate Concession part time position (22 hours a week) which will require weekend availability
Reading Showroom full time position (16 hours a week) which will require weekend availability
White City Showroom full time position (22 hours a week) which will require weekend availability
Lakeside Concession part time position (24 hours a week) which will require weekend availability
Belfast Concession part time position (24 hours a week) which will require weekend availability



The Role:

We are looking for enthusiastic, customer focused
 Sales Advisors to join our team. As a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs. You should thrive in a customer service environment, always going above and beyond.

Main Duties & Responsibilities:

  • Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
  • Maintaining our high showroom standards and visual merchandising in store
  • Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
  • Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
  • Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards
  • Proactively improving and updating knowledge of product & interior trends

You will need:

  • Experience within retail alongside proven experience with interiors/furniture
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
  • Be ambitious and confident, with a strong can-do attitude
  • Be enthusiastic and dedicated to providing excellent customer service
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Proficiency in MS Office and general IT

Please ensure you can commute to the relevant area before applying.

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career. If you think you fit the bill, then we would love to have you join our team. Please apply by emailing your CV and cover letter to recruitment@sofa.com.

When applying please clearly specify which location and role you are applying for. For example: in the subject of the email please enter (Harrogate Showroom Part time Position), (Reading Part Time Position), (White City Part Time Position), (Lakeside Part Time Position), (Belfast Part Time Position)

  • Experts from design to delivery

    Experts from

    design to delivery

  • 6-8 weeks lead time

    6-8 weeks

    delivery time

  • Handmade to order, just for you

    Handmade to order,

    just for you

  • Lifetime guarantee on frames

    Lifetime guarantee

    on frames