Ordering and delivery
How much is delivery?
If you live in Northern Ireland or the Republic of Ireland, give our customer care team a call and we’ll be able to talk you through your delivery options. Non-mainland deliveries will be dealt with individually as we won’t be able to deliver your sofa personally but we can deliver to a port/shipping company of your choice. Please get in touch with our delivery support team on 0345 450 9522 for more info (Mondays to Fridays 9am to 7pm, Saturdays 9am to 5pm) or email firstname.lastname@example.org
To speak to a member of our team, call us free on 0044 (0) 345 400 2222 from The Republic of Ireland or 0345 400 2222 for Northern Ireland. Please note that the price you see on our website may differ from what we charge you due to differences in your country’s VAT rate.
Risk-free ordering and 14 day returns
We’ve made things simple. You can order safely via the website, over the phone or in person at one of our showrooms using any major credit or debit card.
We’re sure you’ll love your new item but if, for any reason, you wish to return it we are happy to provide a full refund or exchange. Simply contact us within 14 days of your delivery date and we’ll come and collect it at a time that’s convenient for you. All we ask is that your item is in the same condition as it was when it was delivered.
Please note that a collection charge of £45 will apply to all returns and modular designs (corner sofas, chaise sofas, or any sofa which is produced and assembled in individual units) can only be exchanged for store credit. Any items with bespoke changes, including designer fabrics, cannot be returned. If you’d like more information about our returns policy, you can read our terms & conditions here
The perfect fit guide
To ensure that your sofa will be able to get through your door and into place, our comfy experts have put together a handy guide. It will help you work out the best sofa size for you room and ensure that your sofa can pass through your doorways and other obstacles to make it to its place! Click here to download >
If you need to get rid of your existing sofa to make room for your lovely new one, let our sales team know when you place your order. For £50, we can arrange for our delivery team to take it away with them. Please note, our delivery team reserves the right not to remove or dismantle your existing sofa, chair or bed if they believe it is unsafe to do so for any reason. Got a question? Please call our delivery support team on 0345 450 9522 (Mondays to Fridays 9am to 7pm, Saturdays 9am to 5pm) or email email@example.com .
How to order
We believe our beautifully handcrafted furniture should be enjoyed wherever you are in the world. So if you’re an overseas customer, please take a look at our international delivery guide below to ensure safe and stress-free delivery (and years of comfort, of course).
If you live in any of the following EU countries, we have partnered with a specialist courier service to deliver directly to you: Austria, Belgium, Denmark, Finland, France, Germany, Holland, Italy, Norway, Portugal, Spain, Sweden, Switzerland.
Please note that our courier will be unable to bring the goods into your home, so you will need to be responsible for arranging the necessary assistance.
Rest of the World
Where there’s a will, there’s a way! Please get in touch with our friendly customer service team to discuss how we can get your order to you.
Delivery & Return fees
As we will be working with external courier services, our delivery and return fees will vary depending on where you live. Please contact our lovely customer services team, who will be able to confirm the fees for your region.
We’re certain you’ll be overjoyed with your sofa.com purchase, but should there be a problem and you wish to return it, please get in contact with our customer service team who will be able to provide more information on our returns process.
Making a payment
We accept Visa and MasterCard payment or BACS