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Ordering and delivery


Our friendly team of drivers will happily deliver to any address in the UK mainland plus Northern Ireland and the ROI. To find out more about how Covid-19 is affecting ordering and delivery, please click here

Delivery to the Channel Islands


If you live in the Channel Islands you can place an order online or via the phone and arrange to have your items delivered to a nominated UK port for you to arrange your own onwards shipping and delivery. Please email our friendly team on contact@sofa.com for further information or any help with this.

International delivery


We are pleased to now offer delivery across Europe! The full list of countries and cost of delivery is below:

 
             Country           Cost (in Euros)
             Austria                   € 210
            Belgium                   € 185
           Denmark                   € 300
             Finland                   € 300
             France                   € 300
           Germany                   € 170
               Italy                   € 320
       Netherlands                   € 185
            Norway                   € 500
           Portugal                   € 330
             Spain                   € 350
           Sweden                   € 400
















Once your item has been handcrafted to perfection, you’ll receive and email including your consignment number and a link to the tracking webpage so you can follow its onward journey! Please note that deliveries outside mainland UK will take longer than our standard delivery timescales but rest-assured we’ll get your order to you just as soon as we can. If you need any further info then please email contact@sofa.com.

Hassle-free ordering and returns


We’ve made things simple. You can order safely via the website, over the phone or in person at one of our showrooms using any major credit or debit card.

We’re sure you’ll love your new item but if, for any reason, you wish to return it we are happy to provide a full refund or exchange. Simply contact us within 14 days of your delivery date and we’ll come and collect it at a time that’s convenient for you. All we ask is that your item is in the same condition as it was when it was delivered.

Please note that modular designs (corner sofas, chaise sofas, or any sofa which is produced and assembled in individual units) can only be exchanged for store credit. Any items with bespoke changes, including designer fabrics, cannot be returned. If you’d like more information about our returns policy and charges, you can read our terms & conditions here

The perfect fit guide


To ensure that your sofa will be able to get through your door and into place, our comfy experts have put together a handy guide. It will help you work out the best sofa size for you room and ensure that your sofa can pass through your doorways and other obstacles to make it to its place! Click here to download >

Collection of your old sofa


If you need to get rid of your existing sofa to make room for your lovely new one, let our sales team know when you place your order. For £50, we can arrange for our delivery team to take it away with them. Please note, our delivery team reserves the right not to remove or dismantle your existing sofa, chair or bed if they believe it is unsafe to do so for any reason. Got a question? Please email contact@sofa.com.

Returns


We’re certain you’ll be overjoyed with your sofa.com purchase, but should there be a problem and you wish to return it, please get in contact with our customer service team who will be able to provide more information on our returns process.

Making a payment


We accept Visa and MasterCard payment or BACS. 
  • Experts from design to delivery

    Experts from

    design to delivery

  • 4-10 weeks lead time

    4-10 weeks

    delivery time*

  • Handmade to order, just for you

    Handmade to order,

    just for you

  • Lifetime guarantee on frames

    Lifetime guarantee

    on frames