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Ordering and delivery


To find out more about how Covid-19 is affecting ordering and delivery, please click here

International delivery

Unfortunately international delivery is not something we are able to offer right now. Rest assured though that we are beavering away in the background to find a solution to bring our handcrafted comfort to the homes of our international customers. Watch this space for the latest updates or, of course, feel free to contact our friendly customer care team on 00 44 345 400 222.

Hassle-free ordering and 14 day returns

We’ve made things simple. You can order safely via the website, over the phone or in person at one of our showrooms using any major credit or debit card.

We’re sure you’ll love your new item but if, for any reason, you wish to return it we are happy to provide a full refund or exchange. Simply contact us within 14 days of your delivery date and we’ll come and collect it at a time that’s convenient for you. All we ask is that your item is in the same condition as it was when it was delivered.

Please note that modular designs (corner sofas, chaise sofas, or any sofa which is produced and assembled in individual units) can only be exchanged for store credit. Any items with bespoke changes, including designer fabrics, cannot be returned. If you’d like more information about our returns policy and charges, you can read our terms & conditions here

The perfect fit guide

To ensure that your sofa will be able to get through your door and into place, our comfy experts have put together a handy guide. It will help you work out the best sofa size for you room and ensure that your sofa can pass through your doorways and other obstacles to make it to its place! Click here to download >

Collection of your old sofa

If you need to get rid of your existing sofa to make room for your lovely new one, let our sales team know when you place your order. For £50, we can arrange for our delivery team to take it away with them. Please note, our delivery team reserves the right not to remove or dismantle your existing sofa, chair or bed if they believe it is unsafe to do so for any reason. Got a question? Please call our delivery support team on 0345 450 9522 (Mondays to Fridays 9am to 7pm, Saturdays 9am to 5pm) or email delivery@sofa.com .

Returns

We’re certain you’ll be overjoyed with your sofa.com purchase, but should there be a problem and you wish to return it, please get in contact with our customer service team who will be able to provide more information on our returns process.

Making a payment

We accept Visa and MasterCard payment or BACS

  • Experts from design to delivery

    Experts from

    design to delivery

  • 4-10 weeks lead time

    4-10 weeks

    delivery time*

  • Handmade to order, just for you

    Handmade to order,

    just for you

  • Lifetime guarantee on frames

    Lifetime guarantee

    on frames