Now more than ever our homes need to be a place of sanctuary and respite and we are committed to still being able to offer you the same high quality, handcrafted furniture we are known for.
The health and safety of our customers, employees and their families continues to be our number one priority and we’re doing everything we can to minimise the risk of spreading COVID-19. Have a read below on the steps we're taking:
I have already placed an order, will my delivery be affected?
Don’t fear, our dedicated factory and delivery teams continue to operate as normal. For those of you that ordered before the 1st November, we are still committed to delivering your order before Christmas so you’ll be sat in comfort and joy for the big day!
Are your showrooms open?
In line with the latest government guidance, all of our showrooms in England are now closed. Our showrooms in Glasgow and Belfast will remain open however and within these, our priority remains keeping everyone as safe as possible. We have a wide range of safe shopping measures in place including 2 metre social distancing and limiting store numbers, so you have plenty of space to browse. We ask that no group is larger than 2 people (excluding children) and that everyone wears the complementary latex gloves provided so you are nicely protected. We have always kept our showrooms spick and span but we have also introduced enhanced in-store cleaning routines so you can comfy-test our range with peace of mind.
Can I still place an order?
Absolutely! You can order in one of our Glasgow or Belfast showrooms, online or by contacting our friendly team at email@example.com
If you need any help before you place an order, we still have some of our experienced and knowledgeable showroom colleagues on hand to help. If you’d like to discuss our styles, sizes or fabrics, or would simply like to have a chat about your options, then please get in touch on either of the following emails: firstname.lastname@example.org, or contactChe@sofa.com.
I'm thinking of placing an order? Will you be able to make and deliver it?
Yes. Our dedicated factory and delivery teams continue to operate as normal. Due to unprecedented demand, our delivery lead time is currently 10-12 weeks for most products, which means we can no longer offer delivery before Christmas. The delivery lead time will be indicated on the product pages when you select your fabric.
Could my delivery be delayed?
It’s unlikely but if we need to change your delivery date once a slot has been scheduled, we’ll let you know as soon as we can. If you have any queries regarding your delivery, please call 0345 450 9522 or email email@example.com
What steps are your delivery teams taking to prevent the spread of COVID-19?
Whilst we've always been a clean and tidy bunch, our warehouse team and delivery drivers are doing all they can to ensure even higher standards of hygiene and cleanliness. Any member of staff with symptoms of COVID-19 - or staff who live in a household with someone with symptoms - have been asked not to come into work. The delivery teams are supplied with hand sanitiser to apply pre and post every visit to a customer's home and also sanitising wipes for use on the handheld equipment which the customer comes into contact with. The delivery teams are also being provided spare pairs of gloves for use in each customer's home.
How will the delivery process be affected?
We are committed to a high standard of delivery of all our furniture ranges to our customers and you can still opt for a usual white glove service where we will unpack and assemble your furniture for you. Alternatively, you can also choose to have your item delivered to the room of your choice within its packaging or have your item delivered to your doorstep only. To confirm your preferred delivery method please let us know by calling 0345 450 9522 or emailing us at firstname.lastname@example.org
I'm self-isolating. Can I still get my delivery?
The health and safety of our customers and our team is our primary concern. If you are self-isolating, we can deliver your item to your door step only as described above. Alternatively, feel free to reschedule your delivery slot for another time by calling us on 0345 450 9522 or emailing us at email@example.com
Are you still delivering to Ireland?
Yes. Customers in Northern and the Republic of Ireland can still order as normal. Due to stricter measures imposed on shipping items overseas delivery may take a little longer but we will contact you if we expect that your delivery will fall outside of our advertised timescales. Feel free to contact our friendly customer care team on firstname.lastname@example.org if you have any questions.