Now more than ever our homes need to be a place of sanctuary and respite. So, despite our showrooms being temporarily closed, we’re still committed to delivering you handcrafted comfort. Our factory team are still meticulously crafting furniture, our friendly delivery teams are out and about and we're still taking orders online and over the phone.
The health and safety of our customers, employees and their families continues to be our number one priority and we’re doing everything we can to minimise the risk of spreading COVID-19. Have a read below on the steps we're taking:
Can I still place an order?
Absolutely! You can order online or over the phone by calling us on 0345 400 2222. Our friendly team can also be reached at firstname.lastname@example.org
I'm thinking of placing an order? Will you be able to make and deliver it?
Yes. Our dedicated factory and delivery teams continue to operate as normal. We have extended our delivery lead time and the majority of products will be delivered to 4-10 weeks. Due to delays at our fabric mills, some products will be available in up to 16 weeks. The delivery lead time is indicated on the product pages and will vary based on the fabric you opt for. We'll continue to monitor the rapidly changing situation closely and respond accordingly.
Could my delivery be delayed?
We have already extended our delivery lead time to 4-10 weeks to prepare for any potential delays caused by the current situation. If we need to change your delivery date once a slot has been scheduled we’ll let you know as soon as we can. If you have any queries regarding your delivery, please call 0345 450 9522 or email email@example.com
Are any of your showrooms open?
All of our showrooms are temporarily closed. However, we’ll continue to monitor the situation and follow advice from the Government and World Health Organisation. Please check the Showroom page on our website for the latest info.
What steps are your delivery teams taking to prevent the spread of COVID-19?
Whilst we've always been a clean and tidy bunch, our warehouse team and delivery drivers are doing all they can to ensure even higher standards of hygiene and cleanliness. Any member of staff with symptoms of COVID-19 - or staff who live in a household with someone with symptoms - have been asked not to come into work. The delivery teams are supplied with hand sanitiser to apply pre and post every visit to a customer's home and also sanitising wipes for use on the handheld equipment which the customer comes into contact with. The delivery teams are also being provided spare pairs of gloves for use in each customer's home.
How will the delivery process be affected?
We are still committed to a high standard of delivery of all our furniture ranges to our customers and will deliver your item to the room of your choice within its packaging. However, given the current impact of the Covid-19 pandemic, and to respect social distancing, you can also opt to have your item delivered to your doorstep only. In both instances, assembly instructions will be provided and you are always able to reach out to our friendly phone team if you need any further help. To confirm your preferred delivery method please let us know by calling 0345 450 9522 or emailing us at firstname.lastname@example.org Whichever delivery option you pluck for there’ll be no charge until things return to normal.
I'm self-isolating. Can I still get my delivery?
The health and safety of our customers and our team is our primary concern. If you are self-isolating, we can deliver your item to your door step only as described above. Alternatively, feel free to reschedule your delivery slot for another time by calling us on 0345 450 9522 or emailing us at email@example.com
Are you still delivering to Ireland?
Unfortunately due to the stricter measures imposed on shipping items overseas, we can no longer offer deliveries to Northern or the Republic of Ireland. Rest assured though that we are beavering away in the background to find a solution to bring our handcrafted comfort to the homes of our Irish customers. Watch this space for the latest updates or, of course, feel free to contact our friendly customer care team on 00 44 345 400 2222.