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Customer Reviews
PRODUCT REVIEWS
PRODUCT REVIEWS
(1543 reviews)
  • donderdag, 19 april 2018
  • Eryl
Excellent service. Grace was informative, patient and helpful. Bought the Sofa!
  • woensdag, 18 april 2018
  • Sophie
Very welcoming, informative and professional service in-store. Not so good at the depôt, where they forgot an item to be delivered, so I cancelled it. Otherwise, excellent.
  • woensdag, 18 april 2018
  • Calluna
Our sofa and armchair arrived today, and we love them! The two deliverymen were excellent. So efficient, friendly and professional. The staff at the Bankside showroom were also very helpful, not to mention patient as we tested out what felt like dozens of different fabrics. But in the end, we chose the right ones. My only complaint is that we had some problems with the online ordering process. For a number of days, it was unclear whether our order had been submitted or not. We rang customer service and were promised a callback, but it never came. I rang again and was promised a callback that time as well, but that call never came either. In the end, we received an email confirmation, but I was quite dissatisfied in the meantime. Ultimately, we are very happy customers. Sofa.com products are not cheap, but we are glad that we spent the extra money on pieces that we intend to have for decades, not things from IKEA that we might grow tired of in a few years.
  • dinsdag, 17 april 2018
  • mary
In the past 2 years we have bought 2 sofas as well as a bed from sofa.com. I love their Glasgow showroom. Their customer service is top notch and when we have been in to browse we have always been met with a smile ( and coffee ) as well as a lot of great information. I always appreciate how the visit is about learning the product vs a hard sell. Our sofas have been admired by family and friends and I can not recommend the team enough !! Thank you for being such a friendly / design centric team !!
  • dinsdag, 17 april 2018
  • Ann
Such helpful staff, from showroom to delivery, to the guys supporting in the office. The sofa, table and cushions are gorgeous. A slightly marked table top was reported by the delivery guys and problem rectified before I had a chance to contact sofa.com. Similarly, I made an awful mistake in my first choice of settee which looked too large in my living room. My mistake was so kindly dealt with by the support staff, and I was able to order a smaller design with all the original discounts applied. The fabric Fawn wool marl is gorgeous. I have so enjoyed the whole shopping experience with sofa.com. I accidentally walked into their Angel showroom after trudging all around J Lewis and the shops on Tottenham Ct Road. I haven't looked back since. Many thanks for your excellent service and beautiful furniture.
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