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faq

The glorious world of soft furnishings is awash with question marks. If none of the below satisfy your infinite curiosity, then please, call us on
1800 939 419 – we love talking comfy...

sofa questions…

are your frames guaranteed, and if so for how long?
We pride ourselves on the quality and durability of our sofa, bed and chair frames so much so that they are covered for a lifetime. Our hardwood frames are made from European beech trees making them super tough and built to last. If for some reason the frame of your sofa, bed or chair is faulty please get in touch with our after sales team on 1800 939 419 who will happily refund, repair or replace your item depending on the fault, at no cost or hassle to you.
can I change the legs on my sofa?
You can certainly change the colour of the legs (or any wooden parts) on your sofa.  Our standard legs are beechwood with an ‘oak’ varnish finish, but we also offer ‘dark mahogany’ and ‘French white’. You can also, if you wish, chop and change legs between sofas – for example, you might not want brass castors on your Bluebell sofa, so you could swap them for Snowdrop legs. We won’t openly encourage you to do this, since it may change the height and thus the look and comfort of the sofa, but, hey, it’s your sofa.

Click here to see the legs.

can you have modular units made to your own measurements?
Our 7 modular sofa styles are not available in made-to-measure units but as they are comprised of individual modular units, you can create the shape and size that suits your space best. Each modular sofa comes in a huge variety of combinations, which you can dream up yourself, but we’re always on hand should you need any help with measurements.
can I use my own fabric?
You certainly can! Give us a call on 1800 939 419 and we’ll fill you in or click here for a little more information.
can you do bespoke sizes of the sofas or beds?
Unfortunately we are not able to do bespoke sizes of our sofas. Extending, for example, the length or depth of a sofa involves some pretty major changes to frames, cutting patterns and frame construction so, it becomes prohibitively expensive. Our sales team will be able to help you choose a sofa that will perfectly fit the space you have! Simply drop us a line or pop in for a chat.
what customisations can I make to my sofa?
If your chosen style has piping on its cushions or frame, we can also offer contrast piping to your sofa. This is also the case for items that feature buttons, such as our Sark armchair or Bingley sofa. Additionally some of our pieces can be upholstered in a combination of two different fabrics to make it even more unique. These customisations require a small fee; just get in touch with our team for more information.
what happens if I don't like my sofa when it arrives?
Send it back, no questions asked, and picked up with a smile (a little forced perhaps). For whatever reason, however tiny. But, if you have used a bespoke fabric from a wholesaler, or make bespoke changes to your sofa or bed, we are not obliged to automatically accept a return. That said, we don’t want you to have to live with something that simply doesn’t fit in with your life, so we will almost certainly take it back but will charge a re-stocking fee of 55%.
I notice that pretty much all your cushions have feathers in - I have an allergy, can you help?
Many of our sofas come hypoallergenic as standard. For those that do not, we can offer a different kind of cushion that consists simply of fibre rather than feathers.
can I be certain that my sofa will be an exact colour match to my swatch?
Not always. Dealing with natural fabrics, especially when undyed can be an imprecise business. Batches can differ in shade and tone very slightly, and from time to time the swatch that we send out might come from a different batch to that which is used on your sofa. To be honest, the variations are normally very slight indeed, but there are certain fabrics which are greater offenders than others (for example the charcoal brushed linen cotton and natural flax linen). What we can promise is that if you order, for example, a sofa and an armchair at the same time, they will be made from the same batch, and thus will match. Ordering an extra chair, at a later date, can cause problems.
the cushions on my new sofa feel a bit stiff. What do I do?
When your new sofa first arrives, you may find that the seat and back cushions look and feel firmer than you expected. Don’t worry, this is normal, and they will settle down after not very long. To help speed up the process, give them a good plumping to redistribute the feathers and turn them over every so often. Find out more about caring for your sofa >
how do I ensure my sofa will fit into my home?
Our comfy experts have put together a handy guide for you to have a read through. It will help you work out the best sofa size for your space as well as ensuring our delivery team will be able to get your sofa through the door and into place! Click here to download.

general questions…

do you have a brochure?
Not in the traditional sense, but we do go one better. Click on the ‘Free samples’ link and you can create your very own brochure or “comfy pack”, which we’ll send to you the same day. Pick information on any sofa, armchair or bed and any fabrics you’d like to have a closer look at.
is there parking at your showrooms?
Chelsea visitors: There are plenty of meters along Lots Road outside our building.

Islington visitors: There are two car parks near the showroom. The Upper street car park (250 spaces) and the Parkside Road car park (100 spaces) are just a few minutes away. Both are near the Business Design Centre and can be accessed by Berners Road.

Bankside visitors: Unfortunately, due to Bankside’s central location, there is no parking available near the showroom.

Bath visitors: There are metered bays across nearby Pulteney Bridge, and the nearest multi-story car parks are at the Southgate Shopping Centre as well as the Podium Shopping Centre on Walcot Street. There's also a Park & Ride at the top of Lansdown (north of Bath).

Edinburgh visitors: There are a few metered bays around our showroom. Alternatively we are a 15 minute walk away from the nearest car park on Simpson Loan.

Glasgow visitors: There is on-street parking available along St. Vincent Crescent, as well as many other residential streets close to our showroom. From Monday to Friday, parking is Pay and Display between 8am and 6pm, with a maximum stay of 3 hours. Outside of these times and over the weekend, parking is free with no time restrictions. There is also a large car park a 10 minute walk from the showroom, opposite the SSE, Clyde Auditorium and SSE Hydro. The car park is accessible from Stobcross Road.
what’s the nearest station?
Chelsea visitors: There are plenty of meters along Lots Road outside our building.

Islington visitors: There are two car parks near the showroom. The Upper street car park (250 spaces) and the Parkside Road car park (100 spaces) are just a few minutes away. Both are near the Business Design Centre and can be accessed by Berners Road.

Bankside visitors: The nearest tube stations to the Bankside showroom are either Southwark or Blackfriars. Waterloo and London Bridge stations are also just a 15 minute walk away.

Bath visitors: There are metered bays across nearby Pulteney Bridge, and the nearest multi-story car parks are at the Southgate Shopping Centre as well as the Podium Shopping Centre on Walcot Street. There's also a Park & Ride at the top of Lansdown (north of Bath).

Edinburgh visitors: There are a few metered bays around our showroom. Alternatively we are a 15 minute walk away from the nearest car park on Simpson Loan.

Glasgow visitors: The Exhibition train station is just a five minute walk from the showroom. See our Glasgow showroom page for more details.

How to choose your perfect sofa & measure for delivery

Watch our helpful how to video

> download our 'perfect fit' guide (pdf)
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