To find out more about how Covid-19 is affecting ordering and delivery, please click here
How much is delivery?
For all orders containing at least one of our larger items (including sofas, armchairs, beds and tables), we charge a delivery fee of £50 to the UK mainland or €50 in the Republic of Ireland. We want to provide the very best service and after being meticulously handcrafted, your new piece deserves to arrive in style! Our friendly team of drivers will carefully deliver it to your door, then unpack, assemble and even steam it if required, leaving it looking like an absolute showstopper.
Good things come in small packages so for footstool orders we only charge £25 to the United Kingdom or €25 in the Republic of Ireland. Accessories such as cushions and rugs will be delivered free of charge. Charges are based on the item volume so will be calculated at checkout.
Please note: due to the remoteness of certain locations across the UK, we will need to charge a little more and a standard delivery fee of £150 will be applied. To view these locations or find out more about our international delivery service, please click here
We’re sure you’ll love your new item but if, for any reason, you wish to return it we are happy to provide a full refund or exchange. Simply contact us within 14 days of your delivery date and we’ll come and collect it at a time that’s convenient for you. All we ask is that your item is in the same condition as it was when it was delivered.
Please note that modular designs (corner sofas, chaise sofas, or any sofa which is produced and assembled in individual units) can only be exchanged for store credit. Any items with bespoke changes, including designer fabrics, cannot be returned. If you’d like more information about our returns policy and charges, you can read our terms & conditions here
Worried about delivery?
We make a breakdownable versions of some of our sofas - they are slightly more expensive, not much and well worth it for that very narrow doorway. If you do have narrow access - speak to a member of our comfy team to discuss the options.
To ensure that our delivery guys will be able to get your sofa through your door and into place, our comfy experts have put together a handy guide. It will help you work out the best sofa size for you room and ensure that your sofa can pass through your doorways and other obstacles to make it to its place! Click here to download >
Collection of your old sofa
If you need to get rid of your existing sofa to make room for your lovely new one, let our sales team know when you place your order. For £50, we can arrange for our delivery team to take it away and recycle it. We do only have limited space on our vans though so we’ll only be able to take away the same number of pieces as we have delivered and that they must be the same size or smaller.
Please note, our delivery team reserves the right not to remove or dismantle your existing sofa, chair or bed if they believe it is unsafe to do so for any reason. Got a question? Please email firstname.lastname@example.org