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Are your frames guaranteed, and if so for how long?

We pride ourselves on the quality and durability of our sofa, bed and chair frames so much so that they are covered for a lifetime. Our hardwood frames are made from European beech trees making them super tough and built to last. If for some reason the frame of your sofa, bed or chair is faulty please get in touch with our after sales team on 0345 400 2222 who will happily refund, repair or replace your item depending on the fault, at no cost or hassle to you.

 

Can I change the legs on my sofa?

You can certainly change the colour of the legs on your sofa. Our standard legs are beechwood with an ‘oak’ varnish finish, but we also offer ‘dark mahogany’ and 'light oak'. You can also, if you wish, change legs between sofas – for example, you might not want brass castors on your Bluebell sofa, so you could swap them for Snowdrop legs. This may change the height of your sofa, however, so if you have any further questions on changing the legs, please do not hesitate to speak to one of our friendly team who will be happy to advise you. legs

 

Can I buy with finance?

Yes. We offer 2 years 0% Interest Free Credit. Please visit our finance page for more information.

 

Can you have modular units made to your own measurements?

Our modular sofa styles are, unfortunately, not available in made-to-measure units but as they are comprised of individual modular units, you can create the shape and size that suits your space best. Each modular sofa comes in a huge variety of combinations, which you can put together yourself to create the perfect sofa for your home. If you're having difficulty figuring out what will work best, simply measure the space in your home where your sofa will sit, and give our friendly team a call who will be happy to create the ideal modular sofa for you.

 

Can I use my own fabric?

You certainly can! Give us a call on 0345 400 2222 or email contact@sofa.com and we can fill you in on how to go about it.

 

Can you do bespoke sizes of the sofas or beds?

Unfortunately we are not able to create bespoke sizes of our products. Extending, for example, the length or depth of a sofa involves some pretty major changes to frames, cutting patterns and frame construction so, it becomes quite a problem for our craftsmen. Our sales team will be able to help you choose a sofa that will perfectly fit the space you have! Simply drop us a line or pop in for a chat.

 

What customisations can I make to my sofa?

If your chosen style has piping or buttons, we can also offer these in a contrasting fabric to give your chosen style something a little extra. (Please note, however, we can’t add or take away buttons or piping if they are already part of the design). These customisations do require a small fee; just get in touch with our team for more information.

 

What happens if I don't like my sofa when it arrives?

We really do hope this does not happen, but if this unfortunately the case, please contact our lovely customer care team on 0345 400 2222 and they will be happy to talk you through your options. If your sofa, bed or chair has been made using a bespoke fabric (i.e. not one available at sofa.com), then we’re afraid this product cannot be returned. Please ensure you are 100% happy with your decision before placing your order, once again, our friendly team will be more than happy to discuss your order with you before it is confirmed.

 

I notice that pretty much all your cushions have feathers in - I have an allergy, can you help?

Many of our sofas come hypoallergenic as standard, however if you to choose a design with feather pads and wish to change them for hypoallergenic ones, that's not a problem - simply let us know when ordering.

 

Can I be certain that my sofa will be an exact colour match to my swatch?

Not always. Dealing with natural fabrics, especially when undyed can be an imprecise business. Batches can differ in shade and tone very slightly, and from time to time the swatch that we send out might come from a different batch to that which is used on your sofa. To be honest, the variations are normally very slight indeed, but there are certain fabrics which are greater offenders than others. What we can promise is that if you order, for example, a sofa and an armchair at the same time, they will be made from the same batch, and thus will match. Ordering an extra chair, at a later date, may differ. If you are placing a separate order at a later date, please make our teams aware of your previous order and they will be able to advice.

 

The cushions on my new sofa feel a bit stiff. What do I do?

When your new sofa first arrives, you may find that the seat and back cushions look and feel firmer than you expected. Don’t worry, this is normal, and they will settle down after a while. To help speed up the process, give them a good plumping to redistribute the feathers and turn them over every so often (plus, enjoy lounging a little longer once in a while to get used to your new sofa!). Visit our 'caring for your sofa' page for more information.

 

How do I ensure my sofa will fit into my home?

Do you have restricted access or are unsure whether your sofa will fit in the space in your home? Have a read of our handy guide, expertly put together by our team (who know a thing or two about sofas!) It will help you work out the best sofa size for your space as well as ensuring our delivery team will be able to get your sofa through the door and into place! Click here to download the guide > Will it fit?

 

Do you have a brochure?

We do not print a brochure in the traditional sense, but we do create beautiful 'Look Book's' each season, showcasing our range of new seasonal arrivals. Also, keep an eye out towards the end of the year for our fabulous editorial peak catalogue for everything you need to know about our collection of handcrafted sofas, chairs, beds and home accessories for interior inspiration. Do you want to receive our latest Look Book or catalogue? Give our friendly team a call on 0345 400 2222 and they'll be happy to pop one in the post for you, or drop by your nearest showroom to pick one up.

 

Is there parking at your showrooms?

Chelsea visitors: There are plenty of meters along Lots Road outside our building.

Islington visitors: There are two car parks near the showroom. The Upper street car park (250 spaces) and the Parkside Road car park (100 spaces) are just a few minutes away. Both are near the Business Design Centre and can be accessed by Berners Road.

Bankside visitors: Unfortunately, due to Bankside’s central location, there is no parking available near the showroom.

Bath visitors: There are metered bays across nearby Pulteney Bridge, and the nearest multi-story car parks are at the Southgate Shopping Centre as well as the Podium Shopping Centre on Walcot Street. There's also a Park & Ride at the top of Lansdown (north of Bath).

Edinburgh visitors: There are a few metered bays around our showroom. Alternatively we are a 15 minute walk away from the nearest car park on Simpson Loan.

Glasgow visitors: There is on-street parking available along St. Vincent Crescent, as well as many other residential streets close to our showroom. Parking outside the showroom is pay and display, 7 days a week from 8am to midnight, with a maximum stay of two hours only. If you think you are going to be enjoying our beautiful showroom for longer than two hours (which is very easy to do!) or can’t seem to find an on-street parking space, then there is also a car park opposite the SSE, Clyde Auditorium and SSE Hydro. The car park has 1600 spaces and is accessible from Stobcross Road - just a 10 minute walk away from our showroom!
 

Guildford – There is a High Street car park just a few minutes away.

Harrogate – There are 179 car parking spaces available for our customers to use within Oatlands Retail Park.

 

What’s the nearest station?

Chelsea visitors: Imperial Wharf overground is our nearest station and is just a 9 minute walk away. For alternative routes see our Chelsea showroom page.

Islington visitors: Angel tube station is a 2 minute walk from the showroom. Simply turn right out of the station and you won’t miss us. See our Islington showroom page for more details.

Bankside visitors: The nearest tube stations to the Bankside showroom are either Southwark or Blackfriars. Waterloo and London Bridge stations are also just a 15 minute walk away. See our Bankside showroom page for details

Bath visitors: Bath Spa Station is a 7 minute walk away. See our Bath showroom page. for details.

Edinburgh visitors: Edinburgh Waverley Station is a 20 minutes bus ride away. See our Edinburgh showroom page for details.

Glasgow visitors: The Exhibition train station is just a five minute walk from the showroom. See our Glasgow showroom page for more details.

Guildford - We’re just a 10 minute walk from London Road Railway Station and a 15 minute walk away from Guildford Railway Station. See our Guildford showroom page for more details.

Harrogate – Hornbeam Park Station is less than a 10 minute walk away from our showroom. See our Harrogate showroom page for more details.

 

Will the delivery men put the sofa together for me?

Of course! We won’t leave until your sofa or bed is fully assembled in the room of your choice. If that means taking the cover off, breaking it down, and re-assembling it, then that’s fine. If your sofa needs a little steam to remove the creases then we’ll do that as well. Our fabulous delivery drivers will even take the packaging away with them too!

 

Do you deliver outside of the UK?

We do deliver to Northern Ireland and the Republic of Ireland (please note that the price you see on our website may differ from what we charge you due to differences in your country’s VAT rate). For all other non-mainland UK and international shipments we are happy to deliver to a port/shipping company if your choice. Get in touch with our comfy team for more details. Also we have a sister company in Holland, who cover the Benelux countries.

 

Can I have a Saturday delivery?

Yes, you can! However, please be aware they are incredibly popular. We would advise you request it when you order, and we’ll do all we can. Please note, this may extend your delivery time a little, but we will keep you informed along the way!

 

Can you remove my old sofa?

We can indeed. Our drivers can take away your old sofa upon delivery of your new sofa for a fee of £50. Please make sure to ask us for this service at least two weeks prior to your scheduled delivery, so we can ensure there is enough room on our vans to take away your old sofa. In turn, you will most likely be given an afternoon slot so our drivers can organise this on their return delivery run.

 

What is your position on Modern Slavery?

We are passionate about sourcing products that have been manufactured in safe and decent conditions, without exploitation of the people who produced the goods. You can download our Modern Slavery Statement for 2018 here.
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  • Experts from design to delivery

    Experts from

    design to delivery

  • 4-6 week lead time

    4-6 week

    delivery time

  • Handmade to order, just for you

    Handmade to order,

    just for you

  • Lifetime guarantee on frames

    Lifetime guarantee

    on frames