Now more than ever our homes need to be a place of sanctuary and respite. So, despite our showrooms being temporarily closed, we’re still committed to delivering you handcrafted comfort. Our factory team are still meticulously crafting furniture, our friendly delivery teams are out and about and we're still taking orders online and over the phone. The health and safety of our customers, employees and their families continues to be our number one priority and we’re doing everything we can to minimise the risk of spreading COVID-19. Have a read below on the steps we're taking:
Absolutely! You can order online or over the phone by calling us on 0345 400 2222. Our friendly team can also be reached at firstname.lastname@example.org
Yes. Our dedicated factory and delivery teams continue to operate as normal. We have extended our delivery lead time to 4-10 weeks and we'll continue to monitor the rapidly changing situation closely and respond accordingly.
We have already extended our delivery lead time to 4-10 weeks to prepare for any potential delays caused by the current situation. If we need to change your delivery date once a slot has been scheduled we’ll let you know as soon as we can. If you have any queries regarding your delivery, please call 0345 450 9522 or email email@example.com.
All of our showrooms are temporarily closed. However, we’ll continue to monitor the situation and follow advice from the Government and World Health Organisation. Please check the Showroom page on our website for the latest info.
Whilst we've always been a clean and tidy bunch, our warehouse team and delivery drivers are doing all they can to ensure even higher standards of hygiene and cleanliness. Any member of staff with symptoms of COVID-19 - or staff who live in a household with someone with symptoms - have been asked not to come into work. The delivery teams are supplied with hand sanitiser to apply pre and post every visit to a customer's home and also sanitising wipes for use on the handheld equipment which the customer comes into contact with. The delivery teams are also being provided spare pairs of gloves for use in each customer's home.
We are still committed to a high standard of delivery of all our furniture ranges to our customers and will deliver your item to the room of your choice within its packaging. However, given the current impact of the Covid-19 pandemic, and to respect social distancing, you can also opt to have your item delivered to your doorstep only. In both instances, assembly instructions will be provided and you are always able to reach out to our friendly phone team if you need any further help. To confirm your preferred delivery method please let us know by calling 0345 450 9522 or emailing us at firstname.lastname@example.org Whichever delivery option you pluck for there’ll be no charge until things return to normal.
The health and safety of our customers and our team is our primary concern. If you are self-isolating, we can deliver your item to your door step only as described above. Alternatively, feel free to reschedule your delivery slot for another time by calling us on 0345 450 9522 or emailing us at email@example.com.
Yes, no problem. Simply contact us within 14 days of your delivery date and we’ll come and collect when your quarantine period has ended at a time that’s convenient for you. For our full returns policy, please click here.