Delivery & Returns
Our friendly team of drivers will happily deliver to any address in the UK mainland plus Northern Ireland.
The best things come in small packages so for all our small home accessories, such as mirrors, soft furnishings, art and lighting, we only charge a small delivery fee of £9. Delivered to your doorstep by courier.
For mid-size items, such as our footstools, storage units, pet beds, and exclusive Jack collection, we charge a small-ish delivery fee of £49. Once your order has been meticulously handcrafted, our friendly team of drivers will carefully deliver it to your door, then unpack, assemble in the room of your choice, and even steam it if required, leaving it looking irresistibly luxurious.
Premium pieces deserve premium delivery, which is why we offer white glove service for all our handmade-to-order sofa, bed, armchair and dining designs for £99. Once your order has been meticulously handcrafted, our friendly team of drivers will carefully deliver it to your door, then unpack, assemble in the room of your choice, and even steam it if required, leaving it looking irresistibly luxurious.
We are delighted to be able to offer delivery to the Republic of Ireland. For small home accessories such as candles and scatter cushions, we offer a courier service to ROI for a fee of €29. For our handmade-to-order furniture, we offer a white glove delivery service to ROI where our friendly Irish delivery partner will carefully deliver your specially handcrafted piece to your door, then unpack, assemble in the room of your choice, and even steam it if required, for a fee of €249.
Returns and Exchanges
We’re sure you’ll absolutely love your new item, but if you are not 100% happy with your purchase we will be happy to provide a refund or exchange. You will need to contact us
within 14 days of your delivery date, so we can process a refund or exchange for you.
We simply require that your item is returned in the same condition it was as when it was delivered.
If you wish to return your order, including on the day of delivery, a restocking fee will be charged and deducted from your refund. The restocking fee will be £50 or 10% of the item being returned, whichever is the greater value. Please note, the original delivery fee will not be recompensated.
For times when your item isn’t quite perfect and another design from our sumptuous collection has caught your eye, we will happily exchange your order with no additional delivery costs. Easy! Our standard restocking fee will apply, which will be £50 or 10% of the item being returned, whichever is the greater value. This will be deducted when your exchange order is processed, and any outstanding balance will need to be settled before we can deliver your new order. Please note, the original delivery fee will not be recompensated.
If you have ordered a modular design (corner sofas, chaise sofas, or any sofa which is produced and assembled in individual units), please be aware this can only be exchanged for store credit. There will be a restocking fee of £50 or 10% of the item being returned, whichever is the greater value, which will be deducted from the store credit total.
Any items with bespoke changes, including designer fabrics, cannot be returned. If you’d like more information about our returns policy and charges, you can read our terms & conditions here
Make Sure It Fits
We make breakdownable versions of some of our sofas. They are slighting more expensive (not by much!) and well worth it for very narrow doorways and tight corners. If you do have narrow access, please speak to a member of our customer care team to discuss the options available.
To ensure that our delivery guys will be able to get your sofa through your door and into place, our comfy experts have put together a handy guide. It will help you work out the best sofa size for you room and ensure that your sofa can pass through your doorways and other obstacles to make it to its place! Click here to download
Recycling Your Old Furniture
At sofa.com, we’re committed to shaping each part of our business to be as responsible as we can and minimise our impact on the planet. That’s why, if you need to make room for your lovely new sofa, we offer a service to recycle it for you.
For £99, we will happily arrange for our delivery team to take away your existing sofa and recycle it, so that your new purchase will fit perfectly in your chosen space. Simply let our sales team know when you place your order.