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customer reviews

In Britain, we’ve sold over 50,000 sofas, shed loads of armchairs, beds, footstools and mattresses and we’ve received tons of feedback from happy customers.

And here it all is...

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3
A very comfortable sofa however very …

Wednesday, 29th March 2017   Customer

A very comfortable sofa however very poor customer service . An original part of our sofa was faulty and I had to make contact myself with the company to find out what was happening with the replacement part . Very poor communication from the company and I got the feeling that they didn't really care

Wednesday, 29th March 2017 Thank you for taking the time to share your comments with us. While we are very pleased to hear that you are enjoying your new sofa, we are of course very sorry to hear that you have been disappointed with the service you received. Please accept our sincere apologies for letting you down. A member of our after-sales team will contact you shortly to discuss this matter further. Kind Regards Nick the sofa.com comfy team
5
Customer Service

Tuesday, 28th March 2017   Pamela

I bought a Bluebell Sofa and, more recently, a Saturday Armchair. The quality is excellent. I've had my sofa for about 8 years and it still looks great and is so comfortable. What I love about sofa.com is their approach to customer service. Emails answered quickly and always follow up. Nothing is too much trouble. I was in the Edinburgh showroom recently and I must've had every footstool in the shop out and one assistant was looking for more options in the showroom while the other assistant was on their intranet trying to source one in my preferred colour. It's a pleasure shopping here. I wouldn't shop anywhere else. If you can't see what you're looking for, just ask. You will probably be pleasantly surprised. Thanks sofa.com-see you soon for cushions.

5
Excellent

Tuesday, 28th March 2017   Leslie

Great sofas.

5
Excellent service

Tuesday, 28th March 2017   Mel

We chose Sofa for its great customer service reviews, website and promise of the sofa we really wanted. They didn't disappoint on any level. Thank you Sofa we love our new furniture and have recommended you to several friends. Mel & John Cambridge

5
Good value, great quality

Monday, 27th March 2017   John

Sofa.com have been brilliant at communicating throughout the ordering process and the quality of the sofa is brilliant. We also ordered a sofa from a different company which is more expensive but there are problems - quality and customer service. So sofa.com win!

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Customer photo of the month: Rosie, Kent

Customer photo of the month: Toby, Hampshire

Customer photo of the month: Kate, Essex

Customer photo of the month: Sue, Warwickshire

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