Stella three seat sofa in Cookie
Great looking piece of furniture
We ordered the Stella sofa in Cookie together with the armchair. Both are very generous in size. The armchair is big enough for two small people or one person and a dog!
Fantastic service and the delivery chaps were a delight and helped with unpacking and taking away all the wrapping etc.
10 March 2014
A perfect addition to my workroom
The entire experience of buying this sofa bed was quite uplifting: the speed at which I received requested fabric samples, the highly enjoyable visit to the showroom in Chelsea, the personalised phone call following placing the order online, and then the delivery. Spot on time, not only the date, but it arrived at exactly 9.30am as promised. Placement was quick and efficient. So far I havent used it as a bed, but as a sofa its great and I look forward to putting up guests in May, at which point I can report on the comfiness of the bed. I adore the natural flax - it goes well in my workroom and will look stunning once my plantation shutters arrive. I am a little worried about how the arms will weather with two cats , so plan to include the fabric samples in patchwork arm protectors. I also really enjoy the tone of sofa.com's communications!
09 April 2014
Good looking and comfy
Very pleased with the speedy service and quality of the sofa bed. Thank you.
31 March 2014
Overall we are very happy with the sofa bed and impressed by the service of the company!
This is the second time we have ordered from sofa.com and we were just as impressed second time round with the fabulous service and personal touches of the company and this was from the moment of ordering until the delivery was complete.
We are very happy with our new sofa bed, love the quality of leather and smart modern look of it. It certainly works extremely well in our family T.V. room and has the bonus of being a great extra bed for when we have visitors.
19 March 2014
The whole experience was different to any other sofa shop.
Nothing was too much trouble and everyone we dealt with was good.
My one critisism was that when the final payment was due we were abroad - we emailed to advise of this and said we'd call as soon as we landed to pay the balance. Got a reply to say yes fine but continued to get A LOT of calls chasing the money. Felt a bit like perhaps some staff didn't know what had been discussed/arranged with another member.
Apart from that all very good.
05 March 2014
I am suspicious of the way you price the sofa together with matching footstool
The footstool is more than 25% of the sofa price at £450 with an additional £75 for delivery. That made no sense to me so I will do without your stool.
Also, you advertised a large part of your products including my sofa as available on two weeks delivery. I was surprised to learn that it was to be four to six weeks and only after my strong protest was it restored to two weeks. I didn't like that.
The footstool was not included in the two weeks delivery so I would have been stuck with the extra carriage. I didn't like that either.
We are going instead to re-cover two existing stools. It would be helpful if you could supply the matching material.
05 March 2014
Very happy with this product. The ordering process was smooth, the advisors were courteous and friendly. The delivery was on time, and the guys were helpful and quickly installed the sofa, even though getting it in was a challenge.
And, finally, the sofa is great,well made, comfy and looks perfect in my small flat.
27 January 2014
Love my new sofa!
Having had a previous order from another company delivered incorrectly and suffered for weeks with their awful customer service it was a breath of fresh air to deal with Sofa.com. My sofa arrived quickly and exactly as ordered, the delivery team were excellent setting it up and removing all packaging as well as showing me how I could dismantle in future if I needed to move. Would absolutely recommend! The only pain has been that they just sent me a 5% discount offer by email, too late!
16 January 2014
Fabulous customer friendly service that actually delivers what is promised!
Amazing showroom where you really get to try out the sofas before you order. Hundreds of fabric choices and samples to take home. Interiors/colours advice when you need it, knowledgable advice on what sort of sofa may suit your needs. Prompt delivery with 2hour slot and a phone call when the drivers are about to arrive. Helpful delivery man who patiently waited whilst I dismantled my balustrade to get the sofa up the stairs!
09 January 2014
What can I say? Super impressed with the whole service - great showroom with the time and space to choose and super coffee to boot! Delivery of sofas was offered earlier than originally promised (squeezed in before Christmas) which was brilliant. Delivery team were efficient and prompt.
So far, the sofas are super comfy and seem to magically plump their own cushions as they look immaculate all the time. Long may that continue.
Good job sofa.com - we will be back
09 January 2014
a wonderful Company from start to finish...
I ordered on Line and had the sofa delivered to G REECE,pretty nervewracking I am sure you will agree..
However ,I found the website informative while both informal and friendly,and when I was unable to call the UK Number to confirm something they immediately called me here, (Ispoke to a lovely girl called Olivia who gave me great confidence in my choice..)
My sister said the delivery men were very good (and it was a nice touch to be given their names before they arrived)
When the SOFA arrived we had a slight hiccup in assembly, an e mail sent to the team (as the help phone Number is inaccessible from GREECE)
was answerd within half an hour with simple istructions
Finally, the SOFA is fab,so comfy,the colour is beautiful, and all my friends are jealous!!
It was a big and quite costly decision to have something this big shipped over but I am absolutely delighted with my choice..
SOFA.COM ,in my opinion are a brilliant company to deal with and I have no hesitation in recommending them and their products..
Thank you once again to the team
12 December 2013
Super lovely armchair - wish I had ordered 2 now
Lovely quality soft leather - looks and feels so comfortable and soft and really exudes quality - goes well with my cream sofa - wish I had ordered 2 armchairs now to have instead of one small sofa!! Excellent service and follow through delivered to Mallorca, Spain - no problems used my own transport service - went very seamlessly. Thanks Sofa.com will definitely use you again and recommend you to friends and family.
12 December 2013
Fantastic helpful staff throughout the process - Great Sofa
From the moment I walked into the show room to the delivery everything was on point...
I knew what I was after so that made it easier. They didn't have any leather sofas on display at the time but I hear they do now... .I wasn't preturbed... They had the leather fabic so I could see exactly what I was getting, so I tried the fabic one out and thought that it would be even better in leather... I was right..
The stafff were great / friendly and kept me informed all the way through.. The Sofa is fab - I would have no qualms in recommending Sofa.com to anyone...... You will not be disappointed.
09 December 2013
We LOVE our new sofa..
...and have started cancelling social engagements so that we can stay in and lie on it.. ;)
The quality is excellent and so was the service throughout. We're very happy and would definitely recommend sofa.com
08 December 2013
So glad I found you!
Needed a sofa bed for a small studio pied-à-terre with a restricted entrance so searched the web and found sofa.com. As we were unable to visit the showroom we took a deep breath and ordered online - we were NOT disappointed. We haven't had a chance to sleep on the bed yet (hence 4* for comfort) but it looks fantastic in situ and the delivery guys were just amazing. They were on time and my husband was so impressed with the way they delivered each bit and then constructed the sofa bed in front of his eyes - AND took away the packaging. If we ever need another sofa we will be coming to you. Thank you.
14 November 2013
Love love my new sofa!
Only thing I would say is I wonder if have chosen the right fabric as I have a feeling it may mark easily but it looks gorgeous and is super comfy. Service was fab.
12 November 2013
Not opened yet!
My new build home has been delayed until mid November so the two sofas are still intact in your original packaging and in storage until then. I have marked service and delivery as 5star becuase my experience with both of these has been outstanding. The 5 star rating on the other 3 elements are my expectation ratings.
So far however I must add that you have "WOWED" me with your service so I don't expect your sofa's to disappoint. I have sourced and bought a lot of furniture for my new home and your company has offered unrivaled service every step of the way (up to and including this email!)
As soon as I get to open the packaging and try my new sofa's I will be sure to get back in touch with feedback.
01 October 2013
Great product, well made, lovely colour & fabric
Very happy with the service, professionalism and care.
15 September 2013
Top quality sofa
Very impressed by the Sofa.com experience. Delivery at convenient time as per promised with friendly and hard working delivery men. The sofa itself is of high quality and very comfy!
10 September 2013
Ordering from you was a 5* experience!
Your website attracted us first of all: it says everything it needs to in a very friendly, down to earth, honest kind of way. We visited your showrooms and were not in any way disappointed with the service we received. Delivery was all it should have been...on time, friendly and efficient.
So far the product has been all it promised: comfy, good looking, well made, practical.
What more can I say? Top marks to you!
21 August 2013
It is a great couch
It is a great couch. Definitely will recommend it.
17 June 2013
'Epic' as my daughters would say!
Very happy with the quality of the sofa and service. Fits perfectly. Delivery gents were so helpful. Great communication from ordering to delivery. Would highly recommend Sofa.com and would definitely buy from them again.
30 May 2013
Lovely sofa, looks beautiful in our lounge and is amazingly comfy.
28 May 2013
The product is great but given the reviews and recommendations, this was almost a given. What was most striking for us was the level of customer service provided. A call to confirm our order. Plenty of preparation for delivery day and time. Delivery arriving bang on schedule. Diligent, polite and careful delivery staff who assembled the sofa, cleared up all packaging and left whilst being super courteous throughout. Would not hesitate to recommend.
27 May 2013
Beautiful sofa, so happy it fitted in!
Gorgeous fabric and colour and very comfy! As a previous sofa booked from Habitat did not fit in and consequent customer service was dire - I am now very very happy. The delivery men were fab & although struggled for a little while to get a piece through the living room door, they weren't going to give up!
16 May 2013
The perfect sofa
The flat where this sofa was being delivered to is on the top floor of the building and delivery via a fairly narrow staircase was as tricky as it gets but the guys persevered and miraculously got the sofa up and in without so much as the tiniest whinge. Gorgeous product too. Faultless service all round.
13 May 2013
Love the sofa, perfect for the family
Great service, lovely and comfortable sofa. It took me a long time to decide on where to buy it but I believe I made the right choice. The showroom was excellent and helped a lot on the decision.
26 April 2013
Great product and service, highly recommended
Great sofa and good value. Delivery time of four weeks was very reasonable in compassion to most others. Sofa.com team is very friendly and helpful at the showroom and communication is first rate, a really good company.
22 April 2013
the shoe sizes for the slippers are on the small side. slightly uncomfortable
Otherwise all fabolous!
20 April 2013
Very comfortable and solid sofa with attractive material
Large sofa for the restricted access to my house but the delivery team handled it well and took care in re-assembling it.
Only blip was a mix up in charging for the fabric protector
26 March 2013