whistler bankstel
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Product reviews (42 reviews) 20 out of 20 (100%) reviewers recommend this product.

overall

fabric

service

comfiness

delivery

  • Wednesday, 18th March 2015
  • Stern

comfiness

delivery

fabric

service

Amazing sofa, less than amazing service
  • Monday, 9th March 2015
  • SarahfromLondon
Firstly, we love the sofa. It's lovely and deep and so comfortable. One issue is that the fabric marks extremely easily but I think we were just silly to choose the crushed velvet as that is perhaps the nature of the material. We were, however, unfortunately very disappointed with the service we received. Firstly, when we could not make the delivery date given to us, I called to let sofa.com know and was told that I would receive a call within the next couple of days to let me know whether my suggested dates could be done. Over a week later, I had heard nothing and so had to chase twice and it was then sorted out. We wanted to change the size of the slippers which were free with the sofa and I sent two emails to this effect, asking for confirmation, and heard nothing back. I had to call again to sort this out. The sofa arrived and my partner spilt water on it pretty much straight away(!) and so we called sofa.com and asked how we make use of the guarantee that came with getting the fabric protected by Guardsman. We were told that they would email Guardsman to register us so that they could then come and sort the fabric for us, and that they (sofa.com) would email in a couple of days to let us know that this had been done and was getting sorted. That was over two weeks ago and we have heard nothing. Finally, sofa.com sent the wrong size slippers with the sofa. I emailed to let them know and to request the correct size and received a rude, and pretty patronising, email back assuring me that they had sent the correct size and attaching the invoice as 'proof' and saying that they had no bigger sizes. This was most odd as the proof was clearly in the fact that I had the slippers in front of me and they were the wrong size - i.e. the wrong size was printed on them! I emailed stating this and attaching a photo of the slipper size and then sofa.com responded apologising (which was of course good) and saying they would send the correct size slippers out straight away. So, clearly they did have them! All in all, a fairly frustrating experience to be honest, but we do love the sofa - the customer service just needs to be improved.
Amazing sofa, less than amazing service
  • Monday, 9th March 2015
  • SarahfromLondon
Firstly, we love the sofa. Its lovely and deep and so comfortable. One issue is that the fabric marks extremely easily but I think we were just silly to choose the crushed velvet as that is perhaps the nature of the material.

We were, however, unfortunately very disappointed with the service we received. Firstly, when we could not make the delivery date given to us, I called to let sofa.com know and was told that I would receive a call within the next couple of days to let me know whether my suggested dates could be done. Over a week later, I had heard nothing and so had to chase twice and it was then sorted out. We wanted to change the size of the slippers which were free with the sofa and I sent two emails to this effect, asking for confirmation, and heard nothing back. I had to call again to sort this out. The sofa arrived and my partner spilt water on it pretty much straight away(!) and so we called sofa.com and asked how we make use of the guarantee that came with getting the fabric protected by Guardsman. We were told that they would email Guardsman to register us so that they could then come and sort the fabric for us, and that they (sofa.com) would email in a couple of days to let us know that this had been done and was getting sorted. That was over two weeks ago and we have heard nothing. Finally, sofa.com sent the wrong size slippers with the sofa. I emailed to let them know and to request the correct size and received a rude, and pretty patronising, email back assuring me that they had sent the correct size and attaching the invoice as proof and saying that they had no bigger sizes. This was most odd as the proof was clearly in the fact that I had the slippers in front of me and they were the wrong size - i.e. the wrong size was printed on them! I emailed stating this and attaching a photo of the slipper size and then sofa.com responded apologising (which was of course good) and saying they would send the correct size slippers out straight away. So, clearly they did have them! All in all, a fairly frustrating experience to be honest, but we do love the sofa - the customer service just needs to be improved.

comfiness

delivery

fabric

service

Friendly, helpful, great quality
  • Tuesday, 4th November 2014
  • Annadangermouse
We love our sofas and the whole experience was great. We visited the showroom which really helped and everyone we came across during the ordering and delivery process was fantastic to deal with. I'd highly recommend you!
Friendly, helpful, great quality
  • Tuesday, 4th November 2014
  • Annadangermouse
We love our sofas and the whole experience was great. We visited the showroom which really helped and everyone we came across during the ordering and delivery process was fantastic to deal with. Id highly recommend you!

comfiness

delivery

fabric

service

Yes, I recommend this product.
1 2 3 4 5 >

Oh jee, vergeten een matras te bestellen?

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the whistler bankstel

slechts   vanaf €1.100 vanaf

Een sofa voor de hele familie - en allemaal tegelijkertijd

Deze   in   kan bij je thuisbezorgd worden binnen
 .  

* Bezorging in de Benelux kost tussen € 50 en € 150.

** We bezorgen je bank of bed natuurlijk zo snel mogelijk maar in de regel binnen zes weken.

Meer informatie: bestellen en bezorgen.

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