ordering and delivery
how much is delivery?
Delivery is free for addresses that are within a 50 mile radius of our London, Bath or Edinburgh showrooms. For deliveries outside of these areas there is a fixed fee of £45. Pop your postcode in the box above to see if you qualify for free delivery! If you live in the Republic of Ireland outside Dublin, please type ROI in the postcode field.
Non-mainland deliveries will be dealt with individually as we won’t be able to deliver your sofa personally but we can deliver to a port/shipping company of your choice. Please get in touch with our delivery support team on 0345 400 2222 for more info (Mondays to Saturdays, 8am to 8pm) or email firstname.lastname@example.org .
If you live in mainland UK and have ordered something that we can post to you, delivery is £6 via Parcelforce. For orders over £50 it is free.
To speak to a member of our team, call us free on 1800 939122 from the Republic of Ireland or 0800 254 5005 from Northern Ireland, they’re on hand 7 days a week.
risk-free ordering and returns
We’ve tried to make things simple. You can order safely either via the website, over the phone or in person at our showroom. We accept all major credit and debit cards.
You can cancel or change your sofa order at any point prior to delivery. In addition, if you do not want your sofa for any reason, (within 28 days of delivery) we will come and collect it. There will be no charge whatsoever, we will refund you in full and we will do our best to be big about it.
N.B. When you order a sofa or bed with bespoke fabric or alternative finishing it is a unique and bespoke item, and your automatic right to return lapses. If you do need to return a bespoke item there will be a 35% restocking fee.
collection of your old sofa
If you need to get rid of your existing sofa to make room for your lovely new one, let our sales team know when you place your order. For £50, we can arrange for our delivery team to take it away with them.
Please note, our delivery team reserves the right not to remove or dismantle your existing sofa, chair or bed if they believe it is unsafe to do so for any reason.