faq

The glorious world of soft furnishings is awash with question marks. If none of the below satisfy your infinite curiosity, then please, call us on
0345 400 2222 – we love talking comfy...

sofa questions…

are your frames guaranteed, and if so for how long?
We pride ourselves on the quality and durability of our sofa, bed and chair frames so much so that they are covered for a lifetime. Our hardwood frames are made from European beech trees making them super tough and built to last. If for some reason the frame of your sofa, bed or chair is faulty please get in touch with our after sales team on 0345 400 2222 who will happily refund, repair or replace your item depending on the fault, at no cost or hassle to you.
can I change the legs on my sofa?
You can certainly change the colour of the legs (or any wooden parts) on your sofa.  Our standard legs are beechwood with an ‘oak’ varnish finish, but we also offer ‘dark mahogany’ and ‘French white’. You can also, if you wish, chop and change legs between sofas – for example, you might not want brass castors on your Bluebell sofa, so you could swap them for Snowdrop legs. We won’t openly encourage you to do this, since it may change the height and thus the look and comfort of the sofa, but, hey, it’s your sofa.

Click here to see the legs.

can I buy with finance?
Yes. We offer 0% Interest Free Credit. Click here for more information
can you have modular units made to your own measurements?
Our Stella modular range has fourteen separate parts, so a combination of them will fit into most spaces. In truth, our ability to offer yet more variations is very limited.
can I use my own fabric?
You certainly can! Give us a call on 0845 400 2222 and we’ll fill you in or click here for a little more information.
can you do bespoke sizes of the sofas or beds?
We’ll do everything possible, but please understand that very often we have to say no to these requests. Extending, for example the length or depth of a sofa involves some pretty major changes in frames, cutting patterns and cushions – it can become prohibitively expensive. That said certain other changes are easier – lower or higher back cushions, for example, to fit in with a window sill, or extending the length of a bed. All bespoke changes add to the cost and delivery time – please call or drop in to chat it over.
can I add piping to my sofa?
Yes you can. By and large our cushions come with three different finishes – rolled, boxed and piped; they all give different effects and finishes. For example, you may wish to add piping to your Isla sofa; in the circumstance we would add piping to the cushions only – we do not recommend we add piping to the main body of the sofa (ie along the back and the arms). Other examples might be to add “boxed” cushions to your Stella modular sofa. These customisations to your sofa require a small fee; just get in touch with our team for more information.
what happens if I don't like my sofa when it arrives?
Send it back, no questions asked, and picked up with a smile (a little forced perhaps). For whatever reason, however tiny. But, if you have used a bespoke fabric from a wholesaler, or make bespoke changes to your sofa or bed, we are not obliged to automatically accept a return. That said, we don’t want you to have to live with something that simply doesn’t fit in with your life, so we will almost certainly take it back but charge a re-stocking fee (most likely of 35%)
I notice that pretty much all your cushions have feathers in - I have an allergy, can you help?
Yes, we can. In this circumstance, we can offer “fibre wrapped foam” seat cushions and back cushions made from pure fibre. And, since your allergy is not your fault, there will be no surcharge.
can I be certain that my sofa will be an exact colour match to my swatch?
Not always. Dealing with natural fabrics, especially when undyed can be an imprecise business. Batches can differ in shade and tone very slightly, and from time to time the swatch that we send out might come from a different batch to that which is used on your sofa. To be honest, the variations are normally very slight indeed, but there are certain fabrics which are greater offenders than others (for example the white sand and flax linens). What we can promise is that if you order, for example, a sofa and an armchair at the same time, they will be made from the same batch, and thus will match. Ordering an extra chair, at a later date, can cause problems.
is the timber used in making your sofas from a sustainable source?
Yes, all wood that we use, which is predominantly beech, is FSC certified, meaning that as the trees are harvested, others are replanted to replace them, and the overall amount of woodland does not shrink.

general questions…

do you have a brochure?
Not in the traditional sense, but we do go one better. Click on the ‘Free samples’ link and you can create your very own brochure or “comfy pack”, which we’ll send to you the same day. Pick information on any sofa, armchair or bed and any fabrics you’d like to have a closer look at.
is there parking at your showrooms?
London visitors: There are plenty of meters along Lots Road outside our building.

Bath visitors: There are metered bays across nearby Pulteney Bridge, and the nearest multi-story car parks are at Saw Close by the Theatre Royal and the Podium Shopping Centre on Walcot Street. There's also a Park & Ride at the top of Lansdown (north of Bath).
what’s the nearest station?
London visitors: Check out our Chelsea showroom page for details, but your best options are... Sloane Square, take the Route Bus 22 from Stop: H. Jump off at Edith Grove / Worlds End Stop and its a 7 minute walk. Earls Court, take the Route Bus 328 from Stop: A. Jump off at Edith Grove / Kings Road Stop and it’s an 8 minute walk. Fulham Broadway is a 19 minute walk away.Parsons Green, 28 minute walk. Imperial Wharf overground station is just a 9 minute walk.

Bath visitors: Bath Spa Station is a 7 minute walk away. See our Bath showroom page for details.

questions about delivery & service

will the delivery men put the sofa together for me?
Of course! We won’t leave until your sofa (or bed) is fully assembled in the room of your choice. If that means taking the cover off, breaking it down, and re-assembling it, then that’s fine. If your sofa needs a little steam to remove the creases then we’ll do that as well. And, no, before you ask, we won’t leave you with all the packaging, we’ll take that away too.
do you deliver outside of the UK?
We do deliver to Northern Ireland and the Republic of Ireland but for all other non-mainland UK and international shipments we are happy to deliver to a port/shipping company of your choice. Get in touch with out comfy team for more details. Also, we have a sister company in Holland, who cover the Benelux countries.
can I have a Saturday delivery?
Yes, but they are darn popular. Best to request when you order, and we’ll do all we can. However it may extend your waiting time a little...
can you remove my old sofa?
We can indeed! For £50 our drivers can take away your old sofa upon delivery of your new sofa. Please make sure to ask us for this service at least two weeks prior to your scheduled delivery. In turn, you will most likely be given an afternoon slot so our drivers can organise this on their return delivery run.

How to choose your perfect sofa & measure for delivery

Watch our helpful how to video

delivery estimate

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