frequently asked questions…
The glorious world of soft furnishings is awash
with question marks. If none of the below satisfy
your infinite curiosity, then please, call us on
0845 400 2222 – we love talking comfy…
- Can I change the legs on my sofa?Open or Close
You can certainly change the colour of the legs (or any wooden parts) on your sofa. Our standard legs are beechwood with an ‘oak’ varnish finish, but we also offer ‘dark mahogany’ and ‘French white’. Click here to see the legs.
You can also, if you wish, chop and change legs between sofas – for example, you might not want brass castors on your Bluebell sofa, so you could swap them for Snowdrop legs. We won’t openly encourage you to do this, since it may change the height and thus the look and comfort of the sofa, but, hey, it’s your sofa.
- Can you have modular units made to your own measurements?Open or Close
Our Stella modular range has fourteen separate parts, so a combination of them will fit into most spaces. In truth, our ability to offer yet more variations is very limited.
- Can I use my own fabric?Open or Close
You certainly can! Give us a call on 0845 400 2222 and we’ll fill you in or click here for a little more information.
- Can you do bespoke sizes of the sofas or beds?Open or Close
We’ll do everything possible, but please understand that very often we have to say no to these requests. Extending, for example the length or depth of a sofa involves some pretty major changes in frames, cutting patterns and cushions – it can become prohibitively expensive. That said certain other changes are easier – lower or higher back cushions, for example, to fit in with a window sill, or extending the length of a bed. All bespoke changes add to the cost and delivery time – please call or drop in to chat it over.
- Can I add piping to my sofa?Open or Close
Yes you can. By and large our cushions come with three different finishes – rolled, boxed and piped; they all give different effects and finishes. For example, you may wish to add piping to your Isla sofa; in the circumstance we would add piping to the cushions only – we do not recommend we add piping to the main body of the sofa (ie along the back and the arms). Other examples might be to add “boxed” cushions to your Stella modular sofa. These customisations to your sofa require a small fee; just get in touch with our team for more information.
- What happens if I don’t like my sofa when it arrives?Open or Close
Send it back, no questions asked, and picked up with a smile (a little forced perhaps). For whatever reason, however tiny. But, if you have used a bespoke fabric from a wholesaler, or make bespoke changes to your sofa or bed, we are not obliged to automatically accept a return. That said, we don’t want you to have to live with something that simply doesn’t fit in with your life, so we will almost certainly take it back but charge a re-stocking fee (most likely of 35%)
- I notice that pretty much all your cushions have feathers in – I have an allergy, can you help?Open or Close
Yes, we can. In this circumstance, we can offer “fibre wrapped foam” seat cushions and back cushions made from pure fibre. And, since your allergy is not your fault, there will be no surcharge.
- Can I be certain that my sofa will be an exact colour match to my swatch?Open or Close
Not always. Dealing with natural fabrics, especially when undyed can be an imprecise business. Batches can differ in shade and tone very slightly, and from time to time the swatch that we send out might come from a different batch to that which is used on your sofa. To be honest, the variations are normally very slight indeed, but there are certain fabrics which are greater offenders than others (for example the white sand and flax linens). What we can promise is that if you order, for example, a sofa and an armchair at the same time, they will be made from the same batch, and thus will match. Ordering an extra chair, at a later date, can cause problems.
- Is the timber used in making your sofas from a sustainable source?Open or Close
Yes, all wood that we use, which is predominantly beech, is FSC certified, meaning that as the trees are harvested, others are replanted to replace them, and the overall amount of woodland does not shrink.
- Do you have a brochure?Open or Close
Not in the traditional sense, but we do go one better. Click on the ‘Free samples’ link and you can create your very own brochure or “comfy pack”, which we’ll send to you the same day. Pick information on any sofa, armchair or bed and any fabrics you’d like to have a closer look at.
- Is there parking at the showroom?Open or Close
Yes, there are plenty of metres locally. But don’t worry, we like having you here so much that we’re more than happy to reimburse your parking costs – just ask when you get to the showroom.
- What’s the nearest tube station?Open or Close
Check out our map for details, but your best options are…
Sloane Square, take the Route Bus 22 from Stop: H. Jump off at Edith Grove / Worlds End Stop and its a 7 minute walk.
Earls Court, take the Route Bus 328 from Stop: A. Jump off at Edith Grove / Kings Road Stop and it’s an 8 minute walk.
Fulham Broadway is a 19 minute walk away.Parsons Green, 28 minute walk.
Imperial Wharf overground station is just a 9 minute walk.
questions about delivery & service
- Will the delivery men put the sofa together for me?Open or Close
Of course! We won’t leave until your sofa (or bed) is fully assembled in the room of your choice. If that means taking the cover off, breaking it down, and re-assembling it, then that’s fine. If your sofa needs a little steam to remove the creases then we’ll do that as well. And, no, before you ask, we won’t leave you with all the packaging, we’ll take that away too.
- Do you deliver outside of the UK?Open or Close
We do deliver to Northern Ireland and the Republic of Ireland but for all other non-mainland UK and international shipments we are happy to deliver to a port/shipping company of your choice. Get in touch with our comfy team for details of specialist shippers who could assist you from there. Also, we have a sister company in Holland, who cover the Benelux countries.
- Can I have a Saturday delivery?Open or Close
Yes, but they are darn popular. Best to request when you order, and we’ll do all we can. However it may extend your waiting time a little…